Internal Sales & Account Manager - Grow Relationships

Universal Business Team; Sittingbourne; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Quarterly performance bonus

Monthly meals

Team-building events

Free on-site parking

Modern refurbished offices

Job summary

Universal Business Team in Sittingbourne is seeking an Internal Sales & Account Manager to join a growing team. You will be the first point of contact for customers, manage relationships, generate new opportunities and support account development.

The role combines sales, account management and customer service with opportunities to upsell. Hours are 8am–5pm, Monday to Friday, with a salary of £28,000–£30,000 plus quarterly bonus; Salesforce CRM experience desirable.

Qualifications

• Experience in Sales, Internal Sales, Business Development, Account Management, Customer Success, or similar.
• Experience building and maintaining customer relationships.
• Confident communicator with excellent telephone and interpersonal skills.
• Proactive, positive and commercially minded.
• Ability to manage multiple priorities.
• Team player who enjoys collaborating.
• Self-motivated with drive to achieve targets.

Responsibilities

• Act as the first point of contact for customer enquiries via telephone, email, and online channels.
• Build and maintain strong relationships with new and existing customers.
• Proactively follow up quotations to secure orders and maximise conversions.
• Regularly contact existing, dormant, and lapsed accounts to identify opportunities and generate sales.
• Engage with customers following previous enquiries and quotations as part of an exceptional customer service experience.
• Identify and pursue new sales opportunities within existing accounts.
• Generate leads through proactive outbound customer contact and account development activities.
• Promote products, special offers, and new product lines to customers.
• Identify upselling and cross-selling opportunities across the product range.
• Maintain accurate customer records and sales activity within the CRM system.
• Liaise with warehouse, logistics, purchasing, and other internal teams to ensure a seamless customer experience.
• Work closely with external sales representatives to support account growth strategies.
• Meet or exceed sales, revenue, and performance targets.
• Deliver outstanding customer service at every stage of the customer journey.

Skills

Relationship building

Sales / account management

Customer service

Communication skills

Organisational skills

Target-driven

Tools

CRM tools

Job description

Universal Business Team in Sittingbourne is seeking an Internal Sales & Account Manager to join a growing team. You will be the first point of contact for customers, manage relationships, generate new opportunities and support account development.

The role combines sales, account management and customer service with opportunities to upsell. Hours are 8am–5pm, Monday to Friday, with a salary of £28,000–£30,000 plus quarterly bonus; Salesforce CRM experience desirable.