Internal Sales & Customer Service Exec: Grow Key Accounts

Universal Business Team; Sidcup; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Company-wide bonus scheme

On-site parking

Training and development

Job summary

Universal Business Team seeks an Internal Sales Executive & Customer Service Executive in Sidcup for an office-based role. The position balances customer service with proactive account development, helping grow customer accounts through outbound calls and order processing.

You will engage with existing customers, manage inquiries, support field sales, and contribute to a collaborative, metrics-driven sales environment.

Qualifications

• Experience in internal sales and account management.
• Excellent telephone communication and customer service skills.
• Able to manage multiple priorities in a busy office.

Responsibilities

• Conduct regular outbound account management calls to existing customers.
• Follow up on promotions and encourage repeat business.
• Process orders accurately through the ERP system.
• Respond promptly to customer inquiries and order requests.
• Support field sales with appointments, quotes and updates.
• Contact prospective customers to introduce the business and share product catalogues.
• Maintain accurate customer records and assist sales administration.
• Collaborate with colleagues to maximise retention and revenue opportunities.

Skills

Internal sales

Customer service

Account management

Telephone communication

Organised

Multitasking

Tools

ERP system

Job description

Universal Business Team seeks an Internal Sales Executive & Customer Service Executive in Sidcup for an office-based role. The position balances customer service with proactive account development, helping grow customer accounts through outbound calls and order processing.

You will engage with existing customers, manage inquiries, support field sales, and contribute to a collaborative, metrics-driven sales environment.