Internal Sales Account Manager

Confidential; West of England, Bath; Sur place; GBP 30 000 - 32 000; Plein temps

Résumé du poste

Builders Merchant in Bristol is seeking an Internal Sales Account Manager to join a busy, customer-focused team. The role involves processing orders, updating customers on delivery status, and driving growth within existing accounts.

You'll work closely with colleagues and technical specialists, with comprehensive training and strong opportunities for career progression in a supportive environment.

Qualifications

• Experience in a builders merchant environment.
• Telephone-based sales, account management or business development.
• Ability to grow revenue in existing accounts.
• Inbound and outbound sales calls.
• Positive proactive attitude with good IT skills.

Responsabilités

• Process customer orders accurately and efficiently.
• Provide customers with delivery updates and order information.
• Handle returns and escalate product queries as needed.
• Re-engage lapsed customers and win back business.
• Manage relationships with existing accounts to increase spend.
• Deliver excellent customer service while supporting sales growth.
• Provide warehouse support during busy periods.

Connaissances

Account management

Telephone-based sales

CRM systems

Customer service

Teamwork & communication

Multi-tasking under pressure

IT skills (Word, Excel)

Outils

CRM systems

Microsoft Excel

Microsoft Word

Description du poste

Internal Sales Account Manager

Builders Merchant

Location: Bristol

Salary: 30,000 - 32,000 + Bonus

Hours: 8am - 5pm, Mon - Fri

A well-established distributor of specialist building products is seeking a Technical Sales Advisor to join its successful Bristol branch.

This is a busy and varied office-based role within a supportive and experienced team. The Bristol branch is one of the highest-performing locations in the network, providing an excellent environment for learning and career development.

The business has a strong track record of developing Internal Sales Advisors, with many team members progressing their careers after joining with limited industry experience.

Working closely with colleagues in the branch and technical specialists across the organisation, your responsibilities will include:

• Processing customer orders accurately and efficiently
• Providing customers with delivery updates and order information
• Handling returns and escalating product-related queries when required
• Re-engaging lapsed customers and identifying opportunities to win back business
• Managing relationships with existing accounts and encouraging increased customer spend
• Delivering excellent customer service while supporting sales growth
• Providing warehouse support during busy periods

Comprehensive training and ongoing support will be provided to help you succeed in the role.

Who we're looking for:

To be considered for this role, you should have:

• Experience of working on a builders merchant environment
• Experience in telephone-based sales, account management or business development
• Skilled at increasing revenue in existing accounts
• Inbound and outbound sales calls
• A positive, proactive attitude
• Good IT skills, including Microsoft Word, Excel, email, and CRM systems
• The ability to multitask and remain calm under pressure
• Strong teamwork and communication skills