Sales Account Manager

ATA Recruitment; Bury St Edmunds; On-site; GBP 35,000 - 37,000; Full time

Benefits offered by this job

Performance bonus

Sales training

Career progression

International company

Job summary

ATA Recruitment in Bury St Edmunds is seeking an ambitious Inside Sales Account Manager to nurture B2B relationships, manage existing accounts and convert enquiries into orders.

You’ll join a supportive, office-based team with £35,000–£37,000 salary plus a performance bonus, full product and sales training, and clear career progression. This role suits someone with a sales focus, strong communication and CRM skills.

Qualifications

• Experience in internal sales, telesales, or account management.
• Confident outbound calling and follow-ups.
• Proactive, target-driven with strong organisation.
• Experience using CRM systems and Microsoft Office.

Responsibilities

• Develop and manage relationships with existing B2B customers.
• Handle inbound inquiries by phone and email.
• Process orders accurately and follow up quotations.
• Identify upselling and cross-selling opportunities.
• Maintain CRM records and coordinate with internal teams.

Skills

Relationship building

Outbound calls

Communication

Sales focus

Tools

Microsoft Office

CRM systems

Job description

Inside Sales Account Manager

Bury St Edmunds, Suffolk - £35,000 - £37,000 + Performance Bonus - Full Time | Office Based

Build Relationships. Win Business. Grow Your Sales Career.

We’re looking for an ambitious Inside Sales Account Manager to join a growing and well-established international business operating within the water, construction, industrial and agricultural sectors.

This is an excellent opportunity for someone who enjoys speaking to customers, following up opportunities, building long-term relationships and turning enquiries into orders. You’ll manage existing accounts while proactively identifying new sales opportunities, helping customers find the right solutions and driving revenue growth.

Whether you’re currently working in Internal Sales, Telesales, Customer Service with a sales focus, Sales Administration or Account Management, this could be the perfect next step in your career.

The Role

As an Inside Sales Account Manager, you’ll be responsible for developing customer relationships, generating sales opportunities and delivering an outstanding customer experience.

Key Responsibilities

• Managing and developing relationships with existing B2B customers.
• Handling inbound customer enquiries by phone and email.
• Taking, processing and managing customer orders accurately.
• Preparing and following up quotations to maximise conversion rates.
• Proactively contacting customers to generate repeat business.
• Identifying upselling and cross-selling opportunities.
• Reactivating dormant accounts and nurturing new opportunities.
• Building a strong understanding of customer requirements and recommending suitable solutions.
• Maintaining accurate customer records and sales activity within CRM systems.
• Liaising with purchasing, warehouse, logistics and accounts teams to ensure excellent customer service.

What We’re Looking For

• Internal Sales
• Telesales
• Account Management
• Sales Administration
• B2B Sales
• Customer Service with a sales focus
• Trade Counter Sales
• Merchant Sales
• Technical Sales
• Wholesale or Distribution Sales

You’ll Be Successful If You:

• Enjoy speaking to customers and building rapport.
• Are confident making outbound calls and following up opportunities.
• Have a proactive and self‑motivated approach.
• Are commercially aware and target driven.
• Can manage multiple customer enquiries and priorities effectively.
• Have strong organisational and communication skills.
• Possess excellent attention to detail.
• Are comfortable using Microsoft Office and CRM systems.
• Enjoy working as part of a collaborative team.

Previous experience selling technical products would be beneficial but is not essential, as full product and industry training will be provided.

What’s On Offer?

• £35,000 - £37,000 basic salary
• Performance-related bonus scheme
• Full product and sales training
• Ongoing coaching and development
• Clear career progression opportunities
• Potential future route into Key Account Management and wider commercial roles
• Supportive and collaborative team environment
• Opportunity to join an established international organisation
• Long-term career prospects within a growing business

Who This Role Would Suit

• Internal Sales Executive
• Sales Executive
• Telesales Executive
• Account Manager
• Customer Service Advisor
• Sales Coordinator
• Sales Administrator
• Business Development Executive
• Trade Counter Salesperson
• Customer Account Manager
• and are looking for a role that offers greater responsibility, earning potential and career progression.

ATA is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.