Internal Night Host

Mitie Group plc.

Worcester Park Estate

On-site

GBP 12,000 - 18,000

Full time

6 days ago

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Job summary

Bluewater is seeking a personable Guest Host to welcome visitors and maintain high standards across internal areas. You will work as part of a team, collaborating to deliver a memorable guest experience and a tidy, safe environment.

From health and safety awareness to professional communication, you will respond to guest issues with empathy and efficiency, aiming to surprise and delight at every interaction.

Qualifications

Relevant job experience, preferably in an internal retail environment.
Health and safety training and understanding of related principles.
Ability to follow processes and work with own initiative.

Responsibilities

To ensure Bluewater is safe, secure, clean and tidy at all times.
To be the professional representative of Bluewater at all times.
To achieve high levels of customer satisfaction across all areas of service.
To provide a proactive guest service and deliver a positive experience.

Skills

Empathy to Guests

Excellent communicator

Good team worker

Strong customer service ethic

Flexible in working approach

Sound interpersonal skills

Good command of English Language

Job description

The role will require that you can work as part of a Team of Hosts who which are responsible for maintaining all of the Internal areas to the high standards expected. Close co-operation with others is essential when working within the Department as is the capacity to work responsibly as an individual to complete given tasks. Your daily and weekly tasks are assigned to ensure that the Department meets its scheduled requirements and Client expectations. You will be the visible face of Bluewater thus you are expected to provide all our Guests with the very best level of service ensuring an enjoyable and memorable visit to Bluewater.

Main Duties

To ensure that Bluewater is safe, secure, clean and tidy at all times
To be the professional representative of at Bluewater at all times
To achieve high levels of customer satisfaction across all areas of our service to customers at Bluewater
To achieve continuous improvement in the quality and efficiency of our services and in customer satisfaction
To assist in assessing the success of the development and to help improve our strategy for future schemes
To comply with Health & Safety at work regulations, fire regulations, and safe working practices
To comply with our Quality and Environmental Policy and Procedures
To provide a proactive service that delivers a positive Guest experience
To add the 'wow' factor by delivering a service that goes the extra mile
To help build the fact of Bluewater (energetic, fun, trusted, likeable and reliable)
To provide a professional and timely Guest service
To respond to Guest issues in a professional and effective way with the intention of giving Guests a 'surprise and delight' feeling in the way the issue has been managed

Experience:

Relevant Job experience, preferably in an Internal retail environment
Have had health and safety training and understand the principles
following processes and being able to work with own initiative for periods of time

Personal Skills: