Workplace Exp Associate

CBRE Group, Inc.; Tees Valley; Hybrid; GBP 19,000 - 24,000; Full time

Job summary

CBRE Group, Inc. is seeking a Front of House Host to welcome visitors and colleagues, support meetings and events, and maintain a pristine, welcoming site environment for BT.

You will coordinate with facilities teams to ensure daily operations run smoothly, perform health and safety checks, manage room bookings, and keep communications up to date. The role demands excellent communication, discretion, and a proactive service mindset.

Qualifications

• Previous experience in a customer-facing role is essential.
• Excellent communication and customer service skills with high attention to detail.
• Able to multitask and adapt to changing deadlines in a fast-paced environment.
• Good written and verbal communication; professional and discreet.

Responsibilities

• Deliver a best in class Front of House service to welcome clients, visitors, colleagues and business partners at all times.
• Plan and prioritise own work allocation according to site needs.
• Carry out daily building walks, ensure floors tidy, reset to day one, and perform health and safety checks.
• Act as the go-to for floor neighbourhoods; promote BT culture and values.
• Provide proactive solutions to BT colleague issues and assist with engagement activities.
• Support the wider FM team; ensure compliance with Health & Safety legislation.
• Ensure building communications are up to date and in line with company expectations.
• Enter requests via the Facilities Helpdesk and track via CAFM systems.
• Coordinate with housekeeping and security for prompt solutions.
• Provide Front of House / Reception services across floors; support meetings and events.
• Basic housekeeping duties including dishwashing, cleaning, and kitchen upkeep.
• Monitor and reorder consumables.
• Coordinate with in-house Engineering to complete tasks within SLA.
• Promote CBRE core values.
• Provide event setup support.
• Monitor occupancy and utilization.
• Perform other administrative duties as required.
• Maintain a pleasant working environment for BT colleagues.
• Build relationships with clients and colleagues; ensure facilities are maintained.

Skills

Customer-facing experience

Communication skills

Attention to detail

Multitasking

Organised / structured

Flexibility

Discretion

Follow-up on issues

Job description

The r ole: Multi s killed Host Acting as the heart of the office, our Hosts anticipate customer needs and provide a ‘hassle-free’ workplace experience that’s designed to make life e easier and enhance our customers’ well-being. Hosts deliver people-focused, anticipatory services in order to provide a cohesive and connected workplace experience for building occupants and visitors. Hosts will enhance the moments that matter throughout a colleague’s working day. Our Hosts are the first point of contact when people enter the building, providing a warm welcome to colleagues and building visitors alike and being knowledgeable about the local area. They are at the forefront of delivering a positive office experience; being the first point-of-contact for building users throughout the day, acting as a liaison between the occupants and the wider workplace team for all building and housekeeping services to keep our client workspace running smoothly. Supporting colleagues in using meeting room technology, delivering engagement activities and games for wellbeing, ensuring consumables are stocked, and ensuring the building is reset so each day it looks like it did on ‘day one’. At larger locations Hosts manage meetings and event spaces. From greeting guests to assisting with bookings, catering, AV and other event activities; Hosts ensure everything runs smoothly so our client can concentrate on enjoying their event. We ensure an exceptional workplace experience journey for our colleagues and clients alike. It’s about detail, best practice, knowing what good looks like and then raising the bar.

Key responsibilities are as follows:

• To deliver a best in class Front of House service to welcome clients, visitors, colleagues and business partners at all times.
• To plan and prioritise own work allocation according to the needs of the site as determined by your Line Manager
• Carry out daily building walks to ensure all floors are tidy, compliant and reset back to ‘day one’ and proactively manage any issues identified. This includes health, safety and security checks each day in alignment with the daily checklist.
• Act as the ‘‘go to’ for your floor neighbourhoods and see yourself as an extension of BT and promote their culture and values in everything you do.
• Provide proactive, innovative solutions and resolution of BT colleague issues and provide visible assistance when required.
• Activity planning and delivery to support BT colleague engagement
• Support the wider FM team, ensuring the site always remains compliant with current Health & Safety legislation
• Ensure all building communication s are up to date and in line with company expectations and have relevant information always displayed
• Ensure that all requests made via the Facilities Helpdesk are entered on to the system in a timely manner and that completed jobs are updated through the CAFM systems within the contractual SLA
• Engage with other service partners, such as housekeeping and security to ensure prompt and effective request solutions and close out
• Provide Front of House / Reception services, work across and deliver services across different floors and support all meetings and events as required
• Provide basic housekeeping duties across your areas of work, including but not limited to: loading and unloading of dishwashers, general spot cleaning of highly utilised areas, meeting room and communal area resets and general upkeep of kitchen facilities.
• Ensure floor and kitchen consumables are monitored, ordered and re-stocked as and when required.
• Assist and co-ordinate with the in-house Engineering team to ensure all tasks are completed within SLA and to a quality standard
• Always promote and maintain the core values of CBRE
• Provide portage and event set up support as and when required.
• Monitor and report as needed on building occupancy and utilization
• To provide any other administrative duties as required
• To ensure there is a pleasant and positive working environment for BT business colleagues with hosts who are available and accessible within the building
• To build relationships with clients and colleagues, ensuring they have everything they need for their working day and ensure all workplace facilities are maintained and inspected regularly.

Person Specification:

• Previous experience in a customer-facing role is essential.
• Excellent communication and customer service skills with a high level of attention to detail.
• Ability to seek out opportunities for continuous improvement and portray vision, values and passion.
• Exceptional written and verbal communication skills
• Ability to successfully multitask and able to adjust tasks in accordance with changing deadlines
• and priorities in a high-pressured environment.
• Organised, independent and self-motivated, enthusiastic, dependent, detail-oriented, flexible in scheduling and prioritisation.
• Flexible approach to work
• Understands and appreciates the importance of using discretion at all times
• Does not let issues go; follows up on issues through to resolution.