service-delivery-coordinator

JAM Recruitment Ltd; Coleshill CP; On-site; GBP 27,010 - 33,012; Full time

Benefits offered by this job

Progression plan

Daytime hours 09:30–17:00

Community spirit

Job summary

JAM Recruitment Ltd in Coleshill is seeking a Service Delivery Coordinator to act as the central link between customers, internal teams and logistics providers. This full-time, temp-to-perm role offers a salary of £30,011.63 and daytime hours from 09:30 to 17:00.

You’ll oversee end-to-end logistics, coordinate multiple teams and deliver exceptional customer experiences while supporting progression within a forward-thinking organisation.

Qualifications

• Experience in customer service, service delivery, logistics, or operations coordination.
• Strong problem-solving and decision-making abilities.
• Excellent written and verbal communication skills.
• Confident with Microsoft Office, especially Excel and other business systems.
• Attention to detail and ability to manage multiple tasks.

Responsibilities

• Oversee end-to-end logistics processes to ensure orders are fulfilled accurately and on time.
• Coordinate daily activities across multiple teams and monitor order progress.
• Prepare shipping documentation and liaise with warehouse and logistics partners.
• Track deliveries and maintain accurate inventory and order information.
• Support key customer accounts, raise quotations, and assist invoicing processes as needed.
• Collaborate with operations, sales, finance, and logistics to improve service delivery.
• Participate in continuous improvement and monitor supplier relationships.

Skills

Customer service/coordination

Logistics coordination

Problem-solving

Communication

Microsoft Excel / business systems

Relationship building

Job description

Overview

The Service Delivery Coordinator in Coleshill acts as the central link between customers, internal teams, and logistics providers, ensuring seamless support from order to delivery. This full-time, temp-to-perm position offers a salary of £30011.63 (£16.50 per hour) with favourable daytime hours from 0930 to 1700. The role demands strong organisational abilities, proactive problem-solving, and effective communication to manage multiple priorities. Key skills include relationship building and coordination across warehouse operations and third-party partners. The position includes a clear progression plan within a forward-thinking organisation that values community spirit. Candidates should be highly organised and prepared to deliver exceptional customer experiences. Temp-to-perm opportunity with progression plan Favourable daytime hours (0930-1700) Forward-thinking company with community spirit Deliver Exceptional Customer Experiences

What You'll Be Doing

In this varied and rewarding role, you'll oversee the end-to-end logistics process, ensuring customer orders are fulfilled accurately, on time, and to the highest standard. You'll coordinate daily activities across multiple teams, monitor order progress, resolve issues proactively, and keep customers informed every step of the way. Your responsibilities will include managing order processing, preparing shipping documentation, coordinating with warehouse and logistics partners, tracking deliveries, and ensuring inventory and order information remains accurate. You'll also support key customer accounts, raise quotations, manage purchase orders, and assist with invoicing processes where required. Collaboration is at the heart of this role. You'll work closely with colleagues across operations, sales, finance, and logistics to resolve challenges quickly, improve service delivery, and identify opportunities to enhance efficiency. You'll also support customer meetings, contribute to project delivery, and help ensure service levels consistently exceed expectations. Beyond day-to-day coordination, you'll play an active role in continuous improvement. You'll review existing processes, identify opportunities to streamline workflows, contribute to operational improvements, and support internal quality, health and safety, and environmental standards. You'll also assist in monitoring logistics performance, managing supplier relationships, and producing reports that help drive informed business decisions.

What We're Looking For

We're seeking someone with excellent organisational skills, strong commercial awareness, and a genuine passion for delivering outstanding customer service. You'll be comfortable working in a fast-moving environment where priorities can change quickly and where effective communication is essential. You'll ideally bring:

• Experience in a customer service, service delivery, logistics, or operations coordination role.


• Strong problem-solving and decision-making skills.


• Excellent written and verbal communication abilities.


• Confidence using Microsoft Office, particularly Excel, alongside other business systems.


• Outstanding attention to detail and the ability to manage multiple tasks simultaneously.


• Strong relationship-building skills with both customers and internal stakeholders.


• A collaborative, positive approach with a commitment to continuous improvement.


• The ability to remain calm under pressure while maintaining high service standards.


• Experience within telecommunications, technology, logistics, or a similar operational environment would be highly advantageous, although candidates from other service-led industries are encouraged to apply.

Why Join Us?

You'll become part of a supportive, collaborative organisation that values initiative, professional development, and continuous improvement. We believe our people are our greatest strength and encourage individuals to contribute ideas, develop new skills, and take ownership of their work. An attractive annual salary of £30,001.63, equating to £16.48 per hour. If you're passionate about delivering exceptional customer experiences, enjoy working with a wide range of stakeholders, and want to make a genuine impact within a growing organisation, we'd love to hear from you.