Internal communications transformation lead, Sense

Rachel Miller; Birmingham; Hybrid; GBP 36,000 - 48,000; Full time

Job summary

Sense is seeking an Internal Communications Transformation Lead to join our Internal Comms team in a hybrid role based in Birmingham. You will help deliver a three-year plan, translating complex operational and technical information into clear communications for colleagues across Sense, from offices to retail sites.

Working with programme teams and senior leaders, you will develop engagement plans, messages and materials to support mobilisation through to adoption, ensuring accessible, inclusive

Qualifications

• Significant experience in internal change communications.
• Proven experience supporting large-scale operational, technology or digital transformation.
• Experience working within programme or project environments alongside programme managers and senior stakeholders.
• Strong track record developing communications and engagement plans for organisational change.
• Experience communicating throughout the change lifecycle from mobilisation to embedding new ways of working.
• Excellent stakeholder management and influencing skills.

Responsibilities

• Act as the dedicated communications lead for transformation programmes.
• Develop and deliver communications and engagement plans for mobilisation, implementation and adoption.
• Collaborate with programme managers to understand milestones, dependencies and risks and embed communications.
• Translate complex operational information into clear, accessible communications.
• Develop key messages, FAQs, briefings, and presentations.
• Coordinate communications across multiple transformation workstreams to avoid overload.
• Provide communications advice to programme leads and senior stakeholders.
• Identify risks and adjust approaches to support readiness for change.
• Visit Sense offices, services and retail shops to gather insights and support effective transformation.

Skills

Internal communications

Change management

Stakeholder management

Communications planning

Presentation skills

Tools

Microsoft Teams

SharePoint

PowerPoint

Job description

Internal communications transformation lead, Sense

Location: Birmingham, UK
Closing date: 1 October 2026
Ref: 324022
Salary: £41,769 PA
37.5 hours per week
Interview date: 8 October 2026
Permanent role

We are looking for an experienced Internal Communications Transformation Lead to join our fantastic Internal Comms team and help deliver an ambitious three-year plan, ‘Transforming Sense, together’. This is a full-time, hybrid role, offering a mix of home working and 2-3 days per week at our Birmingham office or visiting Sense sites.

With major transformation programmes underway across our operations and technology, you will provide communications expertise to help colleagues understand what is changing, why it matters and what it means for them. Working closely with programme teams, project leads and senior leaders, you will develop and deliver engaging communications and engagement plans that support transformation from mobilisation through to implementation and adoption.

You will take complex operational and technical information and turn it into clear, accessible and meaningful communications for colleagues across Sense – from our offices and retail shops to frontline services across the UK.

Key responsibilities

• Act as the dedicated communications lead for our operations and technology transformation programmes.
• Develop and deliver communications and engagement plans that support mobilisation, implementation and adoption.
• Work alongside programme managers to understand milestones, dependencies and risks and ensure communications are embedded within programme delivery.
• Translate complex operational and technical information into clear, engaging and accessible communications.
• Develop key messages, FAQs, briefings, presentations and other communication materials.
• Coordinate communications across multiple transformation workstreams, ensuring colleagues receive timely and consistent information without communication overload.
• Provide trusted communications advice to programme leads, project managers and senior stakeholders.
• Identify communication and engagement risks and recommend appropriate approaches.
• Monitor colleague feedback and engagement, adapting communications to improve understanding and readiness for change.
• Work closely with the wider Internal Communications team to coordinate activity across our channels.
• Champion accessible and inclusive communications and ensure content reflects Sense’s brand, values and organisational narrative.
• Regularly visit Sense offices, services and retail shops to understand colleagues’ experiences, gather insight and support effective transformation.

You will be an experienced internal change communications professional who is comfortable working at the heart of complex transformation programmes.

You will have:

• Significant experience in internal change communications.
• Proven experience supporting large-scale operational, technology or digital transformation.
• Experience working within programme or project environments alongside programme managers, workstream leads and senior stakeholders.
• A strong track record of developing communications and engagement plans that support organisational change and business readiness.
• Experience communicating throughout the change lifecycle, from mobilisation and implementation through to embedding new ways of working.
• Excellent stakeholder management and influencing skills, with the confidence to advise and constructively challenge senior colleagues.
• The ability to turn complex or technical information into engaging communications that different audiences can easily understand.
• Excellent written, verbal and presentation skills.
• A good understanding of change management principles and the role communications plays in successful adoption.
• Experience working across a range of internal communication channels.
• Strong organisational skills and the ability to manage multiple priorities in a fast-moving environment.
• An understanding of accessible and inclusive communications, including plain English, inclusive language and accessible digital content.
• Excellent digital skills, including Microsoft Teams, SharePoint and PowerPoint.

Experience within health, social care, the charity sector or another large, complex or regulated organisation would be an advantage.

Regular travel to Sense locations is an essential part of this role and, due to the location of some of our services, a full UK driving licence and the ability to travel independently are required.

About Sense

Sense is a leading disability charity, here to break down barriers alongside disabled people with complex needs. We use our knowledge and expertise to deliver personalised, creative and flexible support at every stage of life. Together, we drive change, building a future where everyone has the power, choice and control to live the lives we choose.

We’re proud to be aDisability confident leaderand a charity where people can grow their skills and careers in a supportive, flexible environment.

Our values

Our values shape the way we behave and work alongside disabled people with complex needs to break down barriers.

• We’re creating change
• We’re always learning
• We’re better together

Sense is here to break down barriers alongside disabled people with complex needs. That’s why we’re committed to increasing the number of disabled people working across our organisation and creating an environment where everyone can thrive.

We actively encourage disabled people to apply for our vacancies and believe that a diverse range of perspectives, experiences and talents makes us stronger.

We know there’s always more we can do to become a truly inclusive employer, and we’re working together to achieve that. Join us and help create the change thousands of disabled people with complex needs and families told us they want to see: a world without limits.

If you need us to adjust our recruitment process to help you access our vacancies, then please get in touch with a member of the talent acquisition team. We are a Disability Confident Leader and commit to interviewing disabled people who meet the minimum criteria for a role. More information on this can be found here Our commitment as an employer | Sense Careers