Internal communications transformation lead

Sense; Birmingham; On-site; GBP 65,000 - 85,000; Full time

Job summary

Sense is seeking an experienced Internal Communications Transformation Lead to support a three-year plan, Transforming Sense, together. The role is full-time hybrid, with 2-3 days weekly at the Birmingham office or Sense sites and home-working options.

You'll convert technical details into clear communications for colleagues across the UK, collaborating with programme teams, senior leaders and the Internal Communications team to drive change from mobilisation through to adoption.

Qualifications

• Significant experience in internal change communications.
• Proven track record supporting large-scale transformation.
• Experience with programme or project environments and stakeholders.
• Strong ability to develop communications and engagement plans.
• Experience communicating across change lifecycle and driving adoption.
• Excellent stakeholder management and influencing skills.
• Ability to translate complex information into clear communications.

Responsibilities

• Act as the dedicated communications lead for transformation programmes.
• Develop and deliver communications and engagement plans through mobilisation to adoption.
• Work with programme managers to embed communications in delivery.
• Translate complex information into clear, accessible communications.
• Create key messages, FAQs, briefings, presentations and materials.
• Coordinate across transformation workstreams to avoid overload.

Skills

Internal communications

Change management

Stakeholder management

Communication planning

Engagement planning

Presentation skills

Project coordination

Multichannel communication

Plain English

Inclusive communication

Tools

PowerPoint

SharePoint

Microsoft Teams

Job description

Internal communications transformation lead

We are looking for an experienced Internal Communications Transformation Lead to join our fantastic Internal Comms team and help deliver an ambitious three-year plan, 'Transforming Sense, together'. This is a full-time, hybrid role, offering a mix of home working and 2-3 days per week at our Birmingham office or visiting Sense sites.

With major transformation programmes underway across our operations and technology, you will provide communications expertise to help colleagues understand what is changing, why it matters and what it means for them.Working closely with programme teams, project leads and senior leaders, you will develop and deliver engaging communications and engagement plans that support transformation from mobilisation through to implementation and adoption.

You will take complex operational and technical information and turn it into clear, accessible and meaningful communications for colleagues across Sense - from our offices and retail shops to frontline services across the UK.

Key Responsibilities

• Act as the dedicated communications lead for our operations and technology transformation programmes.
• Develop and deliver communications and engagement plans that support mobilisation, implementation and adoption.
• Work alongside programme managers to understand milestones, dependencies and risks and ensure communications are embedded within programme delivery.
• Translate complex operational and technical information into clear, engaging and accessible communications.
• Develop key messages, FAQs, briefings, presentations and other communication materials.
• Coordinate communications across multiple transformation workstreams, ensuring colleagues receive timely and consistent information without communication overload.
• Provide trusted communications advice to programme leads, project managers and senior stakeholders.
• Identify communication and engagement risks and recommend appropriate approaches.
• Monitor colleague feedback and engagement, adapting communications to improve understanding and readiness for change.
• Work closely with the wider Internal Communications team to coordinate activity across our channels.
• Champion accessible and inclusive communications and ensure content reflects Sense's brand, values and organisational narrative.
• Regularly visit Sense offices, services and retail shops to understand colleagues' experiences, gather insight and support effective transformation.

About you

You will be an experienced internal change communications professional who is comfortable working at the heart of complex transformation programmes.

You will have:

• Significant experience in internal change communications.
• Proven experience supporting large-scale operational, technology or digital transformation.
• Experience working within programme or project environments alongside programme managers, workstream leads and senior stakeholders.
• A strong track record of developing communications and engagement plans that support organisational change and business readiness.
• Experience communicating throughout the change lifecycle, from mobilisation and implementation through to embedding new ways of working.
• Excellent stakeholder management and influencing skills, with the confidence to advise and constructively challenge senior colleagues.
• The ability to turn complex or technical information into engaging communications that different audiences can easily understand.
• Excellent written, verbal and presentation skills.
• A good understanding of change management principles and the role communications plays in successful adoption.
• Experience working across a range of internal communication channels.
• Strong organisational skills and the ability to manage multiple priorities in a fast-moving environment.
• An understanding of accessible and inclusive communications, including plain English, inclusive language and accessible digital content.
• Excellent digital skills, including Microsoft Teams, SharePoint and PowerPoint.

Experience within health, social care, the charity sector or another large, complex or regulated organisation would be an advantage.

Regular travel to Sense locations is an essential part of this role and, due to the location of some of our services, a full UK driving licence and the ability to travel independently are required.

About Sense

Sense is a leading disability charity, here to break down barriers alongside disabled people with complex needs. We use our knowledge and expertise to deliver personalised, creative and flexible support at every stage of life. Together, we drive change, building a future where everyone has the power, choice and control to live the lives we choose.

We’re proud to be aDisability confident leaderand a charity where people can grow their skills and careers in a supportive, flexible environment.

Our values

Our values shape the way we behave and work alongside disabled people with complex needs to break down barriers.

• We're creating change
• We're always learning
• We're better together

Sense is here to break down barriers alongside disabled people with complex needs. That's why we're committed to increasing the number of disabled people working across our organisation and creating an environment where everyone can thrive.

We actively encourage disabled people to apply for our vacancies and believe that a diverse range of perspectives, experiences and talents makes us stronger.

We know there's always more we can do to become a truly inclusive employer, and we're working together to achieve that. Join us and help create the change thousands of disabled people with complex needs and families told us they want to see: a world without limits.

If you need us to adjust our recruitment process to help you access our vacancies, then please get in touch with a member of the talent acquisition team. We are a Disability Confident Leader and commit to interviewing disabled people who meet the minimum criteria for a role. More information on this can be found here Our commitment as an employer | Sense Careers