Head of Internal Communications

Arriva Group; Greater London; On-site; GBP 70,000 - 100,000; Full time

Job summary

Arriva Group is seeking an experienced Head of Internal Communications to lead colleague and operational communications across the business. You will translate priorities into clear, compelling narratives that support transformation, performance and engagement.

You’ll partner with senior leaders to drive understanding, alignment and action across frontline and office-based teams, using governance, tools and insights to continually improve communication effectiveness.

Qualifications

• Significant experience leading internal/colleague or operational communications in a large organisation.
• Proven ability to translate business priorities into clear, engaging messages.

Responsibilities

• Lead planning, governance and delivery of colleague and operational communications across the business.
• Develop and deliver internal communication strategies aligned with priorities and change programmes.
• Partner with senior leaders to translate complex information into engaging messaging for frontline and dispersed teams.
• Drive engagement through channels, calendars and tools, measuring impact and iterating.

Skills

Strategic communications

Stakeholder management

Leadership

Writing and storytelling

Crisis comms

Tools

SharePoint

Staffbase

Viva Engage

Canva

Job description

We're looking for an experienced and influential Head of Internal Communications to lead colleague and operational communications across our business.

This is a high-impact leadership role where you'll ensure that colleagues receive the right information at the right time, helping them understand what's changing, why it matters and how they can contribute to business success. You'll play a critical role in translating business priorities into clear, engaging and actionable communications that support operational performance, organisational change and colleague engagement.

Working closely with senior leaders and stakeholders across the organisation, you'll develop and deliver communication strategies that connect our people to our purpose, support transformation programmes and drive alignment across a large, diverse and operationally focused workforce.

If you're a strategic communications leader who thrives in fast-paced environments and enjoys turning complex messages into clear and compelling stories, we'd love to hear from you.

What you'll be doing

As Head of Internal Communications, you'll lead the planning, governance and delivery of colleague and operational communications across the business.

Key responsibilities will include:

• Developing and delivering internal communication strategies that support business priorities, operational performance and organisational change.
• Leading the delivery of business-critical communications, ensuring colleagues receive clear, timely and actionable information.
• Partnering with senior leaders and operational stakeholders to translate complex business information into engaging, colleague-focused messaging.
• Driving understanding and engagement across frontline, operational and office-based teams.
• Leading communication support for transformation, change and business improvement programmes.
• Managing internal communication channels to maximise reach, engagement and colleague action.
• Owning the communications calendar, ensuring messages are prioritised, coordinated and delivered effectively.
• Supporting leaders to communicate confidently and consistently through coaching, guidance and communication toolkits.
• Overseeing the creation of high-quality content across multiple platforms, including intranet, email, digital communications, team briefings, video and colleague events.
• Using insight, feedback and engagement metrics to continuously improve communication effectiveness.
• Establishing communication governance, best practice and standards across the organisation.
• Leading crisis, incident and business continuity communications when required.
• Developing communication capability across the business and building a culture of effective communication.

What we're looking for

We're seeking an experienced communications professional who understands the vital role communication plays in delivering operational excellence and positive colleague experiences.

You'll be comfortable operating at both strategic and tactical levels, influencing senior stakeholders while remaining hands-on when required.

You'll bring

• Significant experience leading internal, colleague or operational communications within a large and complex organisation.
• Proven success in developing communication strategies that support operational priorities, business performance and organisational change.
• Strong experience working with frontline and dispersed workforces.
• Exceptional writing, editing and storytelling skills, with the ability to make complex information simple and engaging.
• Experience partnering with senior leaders and providing trusted communications counsel.
• A strong understanding of internal communication channels, tools and best practice.
• Experience using platforms such as SharePoint, Staffbase, Viva Engage, Canva or similar communication technologies.
• Excellent project management, planning and prioritisation skills.
• Experience measuring communication effectiveness and using insights to improve outcomes.
• A track record of leading and developing communication teams.

Experience within retail, logistics, transport, manufacturing, distribution or other operationally intensive environments would be highly advantageous.

About you

You'll be:

• A strategic thinker with a strong commercial and operational mindset.
• A confident and credible communicator who can build relationships at every level.
• Calm, resilient and effective under pressure.
• Proactive, pragmatic and solutions-focused.
• Highly organised with excellent attention to detail.
• Collaborative, adaptable and passionate about helping colleagues understand how they contribute to business success.

Why join us?

This is an opportunity to shape and lead communications at a pivotal level within the organisation. You'll work with senior leaders, influence business-wide priorities and play a key role in ensuring colleagues remain informed, aligned and engaged as the business continues to evolve and grow.