Transformation Communication Manager

Southwark Council; Greater London; Hybrid; GBP 56,000 - 64,000; Full time

Benefits offered by this job

Hybrid working

Time Off In Lieu (TOIL)

Job summary

Southwark Council is seeking a Transformation Communications Manager to lead residents-first change communications across a large organisation. The role focuses on shaping culture, delivering content and campaigns that explain complex transformation in a clear way, and guiding senior stakeholders through strategic communications.

You will collaborate with HR, OD, Change and Strategy colleagues to support behaviour change, leadership visibility and employee wellbeing.

Qualifications

• Experience on large, organisation-wide transformation programmes.
• Experience planning, delivering and evaluating transformation communications strategies.
• Experience engaging and influencing senior leaders.
• Experience producing content across digital channels and managing external suppliers/agencies.
• Excellent written and verbal communication skills.
• Strong content creation, storytelling and campaign management skills.
• Excellent planning and organisational skills.
• Collaborative and inclusive approach across teams and services.

Responsibilities

• Design and deliver the transformation communications plan.
• Lead development of engaging content and campaigns.
• Use insight, feedback and evaluation to measure engagement and improve activity.
• Work with HR, OD, Change and Strategy to support behaviour change and leadership visibility.
• Provide strategic communications advice to senior stakeholders.
• Develop compelling narratives and storytelling to inspire change.
• Lead communication planning for key transformation milestones and programmes.

Skills

Transformation programmes

Stakeholder engagement

Content creation

Campaign management

Culture change

Storytelling

Job description

Do you see yourself leading communications for a major organisation-wide transformation programme?

Can you use your expertise to inspire colleagues, influence culture and bring strategic change to life through compelling communications?

Does the opportunity to shape the future of one of London's largest and most diverse councils excite you?

If yes, we have the perfect role for you.

This is an exciting time to join Southwark Council. We have big ambitions for our borough and the people who call it home.

Our new transformation programme, Residents First, is strengthening how we put residents at the heart of everything we do. As our Transformation Communications Manager, you will bring that vision to life for our 5,000+ colleagues through compelling communications and content that inspire change, build understanding and help create a truly resident-focused culture.

What You'll Be Doing

As Transformation Communications Manager, you will play a pivotal role in embedding our Residents First vision and supporting organisational change across the council.

You will:

• Design and deliver the transformation communications plan, helping to shape organisational culture and support successful change.
• Lead the development of engaging content and campaigns that bring complex transformation activity to life for colleagues.
• Use insight, feedback and evaluation to measure engagement, identify opportunities and continuously improve communications activity.
• Work collaboratively with HR, Organisational Development, Change and Strategy colleagues to support behaviour change, increase leadership visibility and promote colleague wellbeing.
• Provide strategic communications advice and guidance to senior stakeholders, including directors, the Chief Executive and Corporate Management Team members.
• Develop compelling narratives and creative storytelling that build understanding, inspire action and encourage colleagues to embrace change.
• Lead communication planning for key transformation milestones and programmes across the organisation.

What We're Looking For

We're looking for an experienced transformation communications professional who is creative, collaborative, proactive and passionate about making a difference.

You will bring:

• Experience of working on large, organisation-wide transformation communications programmes.
• Significant experience in planning, delivering and evaluating transformation communications strategies and activities.
• Experience of engaging and influencing a wide range of stakeholders, including providing strategic communications advice to senior leaders.
• Experience producing content across digital channels and managing external suppliers and agencies.
• Experience supporting organisational culture change through communication and engagement activity.
• Excellent written and verbal communication skills, with the ability to translate complex information into clear and engaging messages.
• Strong content creation, storytelling and campaign management skills.
• Excellent planning and organisational skills, with the ability to manage multiple priorities effectively.
• A collaborative and inclusive approach that builds strong relationships across teams and services.

For detailed qualifications and requirements, please review the job description and person specification located at the bottom of the advert.

Additional Information

Contract Type: Fixed-term contract for 2 years

Working Pattern: Hybrid working, with a minimum of two days per week based in Southwark and attendance across the borough as required

Location: Tooley Street and other Southwark locations

Evening/Weekend Working: Occasional evening or weekend work may be required, with Time Off In Lieu (TOIL) provided

Advert close date: 11:59pm on 13th October 2026*

*The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. We strongly advise you to complete your application as soon as possible to avoid disappointment.

Interview date: TBC

We are an organisation that is passionate about our people and understands that the richness of diversity is essential to providing the best possible services to our communities. This is demonstrated through our council-wide commitment to tackling racial inequality through our Southwark Stands Together initiative. We particularly welcome applications from members of Black, Asian and ethnic minority communities to increase representation at senior management level within the council.

Southwark Council will only contact candidates through official Council recruitment channels. We will not ask you to provide passport details, proof of address, National Insurance number, bank details or payment at application stage. These checks are only requested during onboarding once an offer of employment has been made. If you are unsure whether a communication you have received is genuine, please contact the Resourcing team directly at [e-mail] before sharing any personal information.

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people who meet the minimum requirements for the role, including:

• Members of the Armed Forces and veterans
• People who are currently in care or have previously been in care
• Disabled people and those with long-term health conditions

Salary Range (Full time equivalent) £56,154 - £63,723