Internal Communications and Engagement Officer

ST CHRISTOPHERS HOSPICE; Sydenham; On-site; GBP 32,000 - 36,000; Full time

Benefits offered by this job

Health and wellbeing initiatives

Flexible working options

Professional development

Competitive benefits package

Collaborative working environment

Job summary

ST CHRISTOPHERS HOSPICE is seeking an Internal Communications and Engagement Officer in Sydenham to strengthen how we communicate, engage and inform colleagues across the organisation. You will own staff communications, produce our internal newsletter and manage intranet content with a practical, people-focused approach.

The role collaborates with diverse teams, from clinical care to fundraising and retail, and encourages the use of data and approved AI tools to improve planning and delivery.

Qualifications

• Experience in internal communications, communications, marketing or employee engagement.
• Strong writing and editing skills with ability to translate complex information into clear content.
• Experience creating content across formats: articles, newsletters, posters, presentations, digital content, video.
• Experience working across multiple channels and improving their effectiveness.
• Strong organisational skills and ability to manage multiple priorities in a fast-paced environment.
• Ability to balance regular communications with project/campaign work.

Responsibilities

• Create content across intranet, newsletters, posters, presentations, digital content and videos.
• Own regular staff communications including the internal newsletter and intranet updates.
• Support campaigns, projects and engagement activities across the organisation.
• Collaborate with colleagues across teams to support priorities and channels.
• Explore insight, data and approved AI tools to improve planning and execution.

Skills

Internal communications

Writing and editing

Content creation

Channel management

Organisational skills

Stakeholder engagement

AI tools for communications

Job description

We're building a Talent Pool of exceptional individuals ready to join our team when the right opportunity arises. If you're looking for a meaningful role where your skills can make a real difference, we'd love to hear from you.

Department: Communications & Marketing

Salary: £34,027 per annum

Type: Permanent - Full Time

Hours: 36 hours per week

Location: Sydenham

Closing date: 4 October 2026

This is an exciting opportunity to join a growing internal communications and engagement function at St Christopher's.

We are on a journey to strengthen how we communicate, collaborate and engage across the organisation - helping colleagues feel more informed, connected and involved in the work we do. Our ambition is to make internal communications a more visible, creative and trusted part of everyday life at St Christopher's, and this role will play an important part in helping us get there.

Our teams work across a wide range of services - from clinical care and research to fundraising, retail and community engagement - so we need communications that are clear, accessible and relevant to colleagues working in different settings.

This is an opportunity to help shape and elevate internal communications at a hospice that is committed to continuous improvement and delivering a great colleague experience.

As Internal Communications and Engagement Officer, you will support the delivery of clear, engaging and accessible internal communications across St Christopher's.

Working closely with the Internal Communications and Engagement Manager, you will help colleagues across our diverse workforce feel informed, connected and engaged with our purpose, strategy and values. This is a hands‑on role where you will create content, support day-to-day channel management and help bring organisational messages to life in ways that resonate with colleagues working in different settings, including clinical services, retail, fundraising and corporate functions.

You will take ownership of our regular staff communications, including producing our internal newsletter and keeping our intranet and other core channels up to date, ensuring colleagues can rely on a consistent flow of clear, timely and engaging information. Alongside this day-to-day ownership, you will also support the delivery of campaigns, projects and engagement activity across the organisation.

You will support a range of internal communication channels and content formats, including the intranet, newsletters, email updates, posters, digital screens, presentations, staff briefings, videos and other digital and printed materials. You will help ensure communications are timely, relevant, accessible and visually engaging.

You will gather stories, feedback and examples from across the organisation, helping to ensure a range of colleague voices and experiences are represented. You will also work collaboratively with colleagues across different teams to support campaigns, engagement activities and organisational priorities.

As part of a function that is evolving and modernising, you will be encouraged to use insight, data and approved AI tools to improve the way we plan, create and evaluate communications. This could include using AI to support content creation, campaign planning, audience insight, analysis and more efficient ways of working. The role offers an exciting opportunity to help shape how new technologies can enhance colleague communications and engagement.

We are looking for an organised, creative and people-focused communications professional who is ready to take the next step in their internal communications career.

You will have:

• Experience in internal communications, communications, marketing or employee engagement.
• Strong writing and editing skills, with the ability to translate complex information into clear, accessible and engaging content.
• Experience creating content across a variety of formats, including articles, newsletters, posters, presentations, digital content and video.
• Experience working across multiple communication channels and helping improve their effectiveness.
• Strong organisational skills and the ability to manage multiple priorities in a fast-paced environment.
• Comfortable balancing planned, recurring communications delivery, such as regular newsletters, intranet updates and channel management, alongside project and campaign work.
• Confidence building relationships with colleagues across different teams and levels.
• An interest in using insight, feedback, data and approved AI tools to improve communication planning, content creation and engagement.
• A proactive approach, with the ability to identify opportunities, suggest improvements and continuously learn.
• You will also be a strong team player - someone who is curious, practical and motivated by helping colleagues feel informed, connected and engaged.

We offer:

• A collaborative and supportive working environment
• Opportunities for professional development
• Health and wellbeing initiatives
• Flexible working options
• A competitive benefits package

If you are passionate about internal communications and want to help colleagues feel informed, heard and connected, we would love to hear from you.

Applications close: Sunday 4th October

For any queries, please contact our recruitment line on 0208 768 4680