Internal Communications Officer (12-month fixed term contract)

Royal Hospital Chelsea Group; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

Royal Hospital Chelsea is seeking an proactiv e Internal Communications Officer on a 12-month fixed term contract. You will lead internal comms, craft engaging content, and work with senior leaders to align messages with our mission.

You’ll promote staff engagement, manage intranet channels and support organisational change, ensuring Chelsea Pensioners and staff feel informed and connected across the trust. Strong writing and project management are essential.

Qualifications

• Experience creating content for internal audiences across channels such as email, intranet and town halls.
• Proven ability to plan, write and edit internal communications that align with organisational objectives.
• Strong stakeholder management skills and ability to influence at all levels.
• Experience supporting organisational change and staff engagement initiatives.

Responsibilities

• Lead planning and delivery of internal communications activities across the hospital.
• Develop clear, engaging messaging with senior leaders and across departments.
• Support the fundraising narrative through internal communications.
• Promote staff engagement initiatives and pulse surveys, and support action planning.
• Manage intranet content and other internal channels, keeping information up-to-date.
• Provide advice on communications planning, audiences and channels.
• Monitor, evaluate and report on communications effectiveness to inform decisions.
• Coordinate communications with Chelsea Pensioners and tailor messages to their needs.

Skills

Content writing

Internal comms

Stakeholder engagement

Project management

Intranet management

Analytics & reporting

Digital platforms

Copywriting

MS Office

Tools

SharePoint

CMS platforms

Microsoft 365

Job description

Internal Communications Officer (12-month fixed term contract)

We are looking for a proactive and creative Internal Communications Officer to support the delivery of engaging and effective communications across the Royal Hospital Chelsea. Working closely with colleagues from across the organisation, you will help bring our stories, people and purpose to life, ensuring staff, Pensioners and volunteers feel informed, connected and inspired.

If you’re an internal comms professional with strong communication skills, experience creating compelling content for internal audiences, and a passion for building staff engagement, this could be the role for you.

Where you fit in

Working closely with senior leaders across the organisation, including the Chief Executive Officer and HR Director, you'll play a key role in delivering effective internal communications that support organisational objectives, strengthen staff engagement and embed a culture aligned with the Royal Hospital’s values.

What you’ll be doing

You'll lead the planning and delivery of internal communications activity, ensuring colleagues across the Royal Hospital receive clear, timely and engaging communications that support our strategic priorities.

You will:

• Develop and deliver effective internal communications plans that support organisational objectives and priorities
• Work closely with senior leaders to deliver clear and consistent messaging across the organisation
• Support the delivery of a strong ‘fundraising-first’ narrative through internal communications activity
• Promote staff engagement initiatives, including pulse surveys, helping to support action planning and organisational improvement
• Drive awareness and adoption of key staff initiatives, including onboarding, appraisals, values and ways of working
• Manage and develop internal communications channels, including the staff intranet, ensuring content remains relevant, engaging and up to date
• Build strong relationships across teams, providing advice on communications planning, messaging, audiences and channels
• Support strategic planning communications to ensure colleagues understand organisational goals and priorities
• Lead on communications with Chelsea Pensioners, ensuring communications are two-way, inclusive and aligned with their needs and preferences
• Monitor and evaluate communications activity, providing insight and reporting to inform future activity and support decision-making

We’re looking for someone who is:

• Able to create clear, engaging content for a range of internal audiences
• Experienced in internal communications, employee engagement or organisational communications
• Skilled at building strong relationships and influencing stakeholders at all levels of an organisation
• Experienced in supporting organisational change, culture programmes or staff engagement initiatives
• Highly organised, with strong project management skills and the ability to manage multiple priorities
• Comfortable working independently and using initiative while contributing as part of a collaborative team
• Experienced in managing intranet content and developing engaging internal communications channels
• Analytical and results-focused, with experience evaluating communications activity and reporting on outcomes
• Calm under pressure and able to manage sensitive communications with professionalism and discretion
• IT literate, including Microsoft Office and digital communications platforms

This is a fantastic opportunity to help shape internal communications within a unique national institution, ensuring colleagues and Chelsea Pensioners remain connected to the Royal Hospital’s mission, values and future ambitions.

The ethos of the Royal Hospital is one that puts a premium on selflessness and companionship. Our values of nurturing belonging, respect individuals, encourage pride and enjoy life underpin that ethos. We are united in a shared purpose, living and working together and ensuring everyone has a place in our diverse social and military community.

The Royal Hospital Chelsea is dedicated to equality, diversity, and inclusion, where all backgrounds and abilities can reach their full potential. We pride ourselves on attracting a wide range of talent, removing potential barriers, and promoting equal opportunities. We know, the more varied and inclusive our teams are, the better our organisation will be for our community.

We are a Disability Confident employer dedicated to hiring diverse talent and ensuring you are treated with respect throughout the recruitment process and upon joining our community.

The RHC Way shapes how we care and work together: with a compassionate approach, strong community spirit and courageous engagement. We listen with kindness, look out for one another, act when it matters and continually seek better ways to serve Chelsea Pensioners, colleagues and the Hospital.

Our selection process

Should your application be successful you will be invited to a formal interview, where you will be asked questions relating to your experiences and key requirements of the role. If you are successful after the interviews we will:

• Ask for references from those you have listed on your application form
• Check your right to live and work in the UK
• Check any declarations you have made on your application form
• Ask you to complete a medical form
• Carry out an Enhanced DBS application.

This is more than a clinical leadership role. It is a chance to be part of a remarkable community, uphold a proud heritage and help shape care that is personal, dignified and deeply valued.