Internal Branch Operations Assistant

JJ Food Service Limited; Manchester; On-site; GBP 18,000 - 24,000; Full time

Job summary

JJ Food Service Limited in Manchester is seeking a Branch Operations Assistant who is an existing employee. The role involves supporting the Office of Branch Manager, ensuring smooth daily operations, security, and compliant processes within the branch and warehouse environment.

You will assist with administrative duties, liaise with teams and customers, and help maintain safety standards while promoting efficient service delivery. Flexibility and dedication to company goals are essential.

Qualifications

• Must have at least 2 GCSEs A-C including English and Mathematics
• Relevant work experience will be considered
• Ability to communicate effectively with team members and customers
• Strong attention to detail and organisational skills

Responsibilities

• General: Ensure effective communication amongst branches and assist with administration to streamline day-to-day operations
• Warehouse Team: Ensure teams run smoothly, minimize stock losses, meet collection targets, circulate the warehouse and assist customers
• Health and Safety: Address safety, legal and security issues; ensure PPE usage; follow Health & Safety guidelines; report incidents and maintain housekeeping

Skills

Attention to communication

Customer Orientation

Initiative

Good analytical skills

Education

2 GCSEs A-C incl English & Maths

Relevant work experience

Job description

To be considered for this position Internal Branch Operations Assistant you must be a current employee of JJ Food Service Ltd.

Group

Operations

Branch

Manchester

Team

Office of Branch Manager

Job Type

Full time

Position

Branch Operations Assistant

Report To

Branch Manager/Head of Operations

Reported From

N/A

Primary Responsibility

To identify the defects in Branch operation. Conduct research, investigate workflows, branch procedures, and recommend changes. To support data management, trade processes and problem resolution. To ensure that the Branch is following compliance standards and regulations.

List areas of daily and long-term responsibilities

General

• Ensure effective communication amongst teams in the Branch
• Assist with general security of site premises and goods
• Responsible for doing various administrative duties and clerical functions in order to help with streamline on the day-to-day business operations of the branch and the company.

Warehouse Team

• Ensure that all the teams and services are running smoothly and efficiently
• Ensure that stock losses and adjustments are minimal
• Ensure that customer service targets for collection are met
• Circulate the warehouse and sales floor, talking to colleagues and customers
• Identify and resolve urgent/important issues

Health and Safety

• Resolve health and safety, legal and security issues related to the Branch.
• Ensure workplace and work equipment are safe for workers, visitors and contractors.
• Ensure that employees are trained on how to do their job and adhere to Health & Safety guidelines
• Ensure that accidents are investigated and corrective actions taken to prevent recurrence.
• Ensure good housekeeping, and company properties are in good order. (Forklift trucks, racking, vehicles, freezer, computers, etc.)
• Report any damage of the company property to the relevant department
• Ensure that incoming goods are received at the agreed quantities, right temperature and intact packaging. Free from damages, pest infestation.
• Liaise with H&S/QA department on health and safety, food safety issues
• Adhere to reporting procedures in the event of incidents or accidents.
• Ensure Personal Protective Equipment (PPE) issued by the company is worn at all times in accordance with the job you are performing.
• Ensure compliance with all instructions relating to the use and storage of materials and equipment.
• Remove any risks posed to internal and external customers when carrying out cleaning activities.
• Ensure all cleaning documentation is filled in and report any emergency maintenance requirements.
• To show a professional attitude at all times, particularly with regards to punctuality, appearance and general manner towards internal and external customers.
• Provide feedback to enhance performance and service delivery.
• Seek to improve relations with regard to the provision of efficient communications to facilitate product development and issue management
• To ensure that the company internal/external customer care & equal opportunity policies are adhered to at all times.
• Ensure compliance with policies and procedures for Health & Safety.
• Adhere to all company policies, procedures and business requirements.
• Undertake additional tasks and responsibilities as may be reasonably expected of the role and as necessary in order to achieve the objectives of the department and JJ Food Service goals.
• Maintain confidentiality in accordance with the General Data Protection Regulation (GDPR)

Education

2 GCSE’s A-C including English and Mathematics or equivalent qualifications

Relevant work experience will be considered

Physical Requirements

Lifting: The job will involve manual handling (lifting or moving products or equipment). You will be provided with training to undertake manual handling safely, using the equipment provided where necessary.

Physical requirements: pushing, pulling the trolley to carry the above items occasionally.

Equipment: you will be trained to use appropriate equipment depending on the load you are required to lift.

Skills

• Attention to communication
• Customer Orientation
• Initiative
• Good analytical skills

It is an express condition of employment that you are prepared, whenever necessary, to transfer to alternative groups or duties within our business. During holiday periods, etc. it may be necessary for you to take over some duties normally performed by colleagues. This flexibility is essential as the type and volume of work is always subject to change, and it allows us to operate efficiently and gain maximum potential