Internal Operations Operative

JJ Food Service Limited; Sidcup; On-site; GBP 18,000 - 24,000; Full time

Job summary

JJ Food Service Ltd. is seeking an Operations Operative at our Sidcup branch. The role is full-time within the Shared Resources team, focused on receiving, storing, loading and delivering goods, and providing accurate order preparation.

You will work under the Branch Manager and various supervisors to ensure safety, accuracy and high service levels, with tasks spanning stock checks, cycles counts, and assisting with deliveries.

Qualifications

• Presentable and customer-focused with strong communication.
• Attention to detail to ensure accuracy in picking and stock checks.
• Forklift licence is advantageous for warehouse handling.

Responsibilities

• Receive and unload goods, check against delivery notes, report damages or missing items.
• Prepare online and counter orders for collection according to invoices and picking lists.
• Receive and store returned items with accurate documentation.
• Store items in correct locations and check for damage, loss or short-dated items.
• Load goods safely onto vehicles for dispatch and assist with stock takes.
• Coordinate stock counting and resolve discrepancies promptly.
• Assist with deliveries and provide safe handling of goods to customers as required.
• Maintain safe work area and use PPE as required and follow Health & Safety policies.

Skills

Presentable

Excellent customer service orientation

Attention to detail

Forklift licence is preferable

Education

4 GCSEs A-C including English and Mathematics or equivalent qualifications

Job description

To be considered for this position Internal Operations Operative you must be a current employee of JJ Food Service Ltd.

Group

Operations

Branch

Sidcup

Team

Shared Resources

Job Type

Full Time

Position

Operations Operative

Report To

• Branch Manager
• Deputy Branch Manager
• Warehouse Manager
• Picking Manager
• Picking Supervisor
• Picking Team Leader
• Senior Picking Team Leader
• Goods Receiving Manager
• Goods Receiving Team Leader
• Senior Goods Receiving Team Leader
• Delivery Administrator
• Delivery Supervisor
• Delivery Manager

Reported From

N/A

Primary Responsibility

Handling goods and products through receiving, storing, loading and delivery.

List areas of daily and long-term responsibilities

• Receive goods from suppliers checking accuracy against delivery notes prior to unloading ensuring all damaged and missing goods are reported immediately
• Ensure online and counter orders placed are prepared accurately for collection according to invoice and picking lists
• Receive and store returned items from customers, completing and issuing accurate documentation as required.
• Store items safely in correct location
• Check stock for damage, loss or short dated items reporting as required
• Load goods accurately and safely to vehicles for dispatch
• Coordinate and prepare for stock taking process
• Conduct cyclic count and resolve discrepancies and queries in a timely manner
• Assist with delivery of items to customers taking instruction as necessary to provide safe service of goods to customer
• Ensure safe operation of company equipment in accordance with Health & Safety policies and procedures
• Wear correct personal protective equipment including high visibility jacket and safety boots at all times
• Ensure working area is clean, tidy and safe to operate within
• Respond to and deal with customers in a polite and professional manner
• Provide feedback to enhance product performance and service delivery
• Seek to improve relations with regard to the provision of efficient communications to facilitate product development and issue management
• To ensure that the company internal/external customer care & equal opportunity policies are adhered to at all times.
• Ensure compliance with policies and procedures for Health & Safety
• Adhere to all company policies, procedures and business requirements
• Undertake additional tasks and responsibilities as may be reasonably expected of the role and as necessary in order to achieve the objectives of the department and JJ Food Service goals.
• Maintain confidentiality in accordance with the General Data Protection Regulation (GDPR)

Education

4 GCSE’s A-C including English and Mathematics or equivalent qualifications

Relevant work experience will be considered

Physical Requirements

Lifting: The job will involve manual handling (lifting or moving products or equipment). You will be provided with training to undertake manual handling safely, using the equipment provided where necessary.

Physical requirements: pushing, pulling the trolley to carry the above items occasionally.

Equipment: you will be trained to use appropriate equipment depending on the load you are required to lift.

Skills

• Presentable
• Excellent customer service orientation
• Attention to detail
• Forklift licence is preferable

It is an express condition of employment that you are prepared, whenever necessary, to transfer to alternative groups or duties within our business. During holiday periods, etc. it may be necessary for you to take over some duties normally performed by colleagues. This flexibility is essential as the type and volume of work is always subject to change, and it allows us to operate efficiently and gain maximum potential