Internal Accounts Coordinator

wolseleyuk; Basildon; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Annual leave increasing with service

Pension matched up to 9%

Bonus potential

Enhanced maternity/adoption leave

Discounts (online and high street)

Healthcare access

YuLife app access

Cycle to Work scheme

Job summary

Plumb Centre, part of the Wolseley Group, is hiring an Internal Account Coordinator in Basildon. This permanent role runs 40 hours per week, Monday to Friday, in our Basildon Pipe and Climate branches.

You will engage existing customers, generate new leads, and manage CRM records while building strong customer relationships. Ideal candidates will have strong communication skills and experience in telesales or customer service, with a proactive approach to identifying sales opportunities and

Qualifications

• Strong communication skills are essential.
• Excellent telesales and customer service experience.
• Ability to build business relationships and identify opportunities.
• Motivated self-starter with an eagerness to generate sales.

Responsibilities

• Proactive sales activity to regain business from existing customers and generate new business.
• Call contacts from prospect accounts to introduce, generate leads and book meetings for the sales team.
• Follow up on activity from marketing and events.
• Update and enter records into the CRM system.
• Identify and develop accounts to maximise sales and margin.
• Communicate with customers to understand needs and identify opportunities.
• Answer questions and provide information via calls and emails.

Skills

Strong communication

Telesales experience

Customer service

Sales mindset

Job description

Salary: Competitive Salary + Bonus + Excellent Benefits

Internal Account Coordinator - Basildon - Plumb Centre

About Us

So, who are we? We are Plumb Centre, a part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do - and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.

Benefits

• Annual leave (increasing with length of service)
• a generous pension scheme (matched up to 9%)
• potential to earn bonuses
• enhanced maternity / adoption leave
• access to a great range of online and high street discounts
• free access to healthcare
• our popular YuLife app
• our Cycle to Work scheme
• and more!

Responsibilities

• Proactive sales activity to regain business from existing customers and generate business from new customers.
• Calling contacts from prospect accounts to make introductions, generate leads and book meetings for the sales team to develop new sales opportunities.
• Following up on activity generated by marketing activities and promotional events.
• Updating and entering records into the company's CRM systems.
• Identify and develop new and existing accounts to maximise the growth of sales and margin.
• Communicate with customers to understand their needs and requirements and identify new or additional sales opportunities.
• Answering customers questions, problem resolution and providing additional information via calls and emails.

This is a permanent role working 40 hours per week Monday to Friday between 08.00am - 5.00pm. This role is based in our Basildon Pipe and Climate branches.

Requirements

• Strong communication skills required.
• Excellent experience in telesales, customer services or sales roles & environments.
• Ability to build business relationships.
• Be self motivated and eager to identify sales opportunities.