Internal Account Manager

Adecco; Oldbury; On-site; GBP 28,000 - 36,000; Full time

Job summary

Adecco is recruiting an Internal Account Manager in Oldbury. This permanent, office-based role works Monday to Friday, 8:30am–5:00pm with a £32,000 base plus bonus scheme. You will nurture customer relationships, manage accounts, and pursue new business opportunities from within existing sectors.

The role emphasizes proactive account management, strong communication, and a results-driven mindset in a supportive team environment with clear progression prospects.

Qualifications

• Experience in sales or account management.
• Comfortable making outbound calls and building relationships.
• Excellent communication and interpersonal skills.

Responsibilities

• Manage a portfolio of existing customer accounts and maximise sales opportunities.
• Conduct proactive account management calls and quarterly reviews.
• Identify dormant or down-trading accounts and re-engage them.
• Monitor purchasing patterns and market trends to spot upsell opportunities.
• Develop new business opportunities within current industries and sectors.
• Handle customer enquiries from initial contact to order completion.

Skills

Sales experience

Account management

Outbound calling

Communication

Organised

Tools

CRM systems

Job description

Internal Account Manager

Oldbury

£32,000 + Bonus Scheme

Monday to Friday, 8:30am to 5:00pm

Permanent office based

We are seeking a driven and enthusiastic Internal Account Manager to join a growing and highly successful business. This is an excellent opportunity for an individual with strong sales experience who enjoys building relationships, managing customer accounts, and proactively developing new business opportunities.

The successful candidate will be confident on the phone, commercially minded, and motivated by achieving results. In return, you'll benefit from a supportive environment, clear progression opportunities, and a rewarding bonus structure.

Key Responsibilities

• Manage a portfolio of existing customer accounts, maintaining regular contact to strengthen relationships and maximise sales opportunities.
• Conduct proactive account management calls and quarterly account reviews.
• Identify and re-engage dormant and down-trading accounts to recover lost business.
• Monitor customer purchasing patterns and market trends to identify upselling and cross-selling opportunities.
• Develop new business opportunities within existing industries and customer sectors.
• Handle customer enquiries professionally from initial contact through to order completion.
• Prepare quotations, manage pricing requests, and ensure timely follow-up to maximise conversion rates.
• Oversee customer projects from enquiry through to completion, providing regular updates and ensuring a high level of customer satisfaction.
• Collaborate with internal teams to ensure quotations, orders, and projects are processed efficiently.
• Liaise with the Marketing team to develop customer-focused campaigns and promotional activities.
• Coordinate marketing materials, product literature, brochures, email campaigns, and promotional content tailored to customer accounts.
• Identify opportunities for targeted marketing initiatives based on customer feedback, buying trends, account activity, and new product launches.
• Maintain accurate customer records and detailed account notes within the CRM system.
• Resolve customer issues efficiently while delivering exceptional customer service.
• Take a proactive approach to customer retention and continuous account growth.

We're looking for someone who:

• Has previous sales, account management, or business development experience.
• Is confident and comfortable making outbound calls and building relationships over the phone.
• Has excellent communication and interpersonal skills.
• Is highly organised with strong attention to detail.
• Can manage multiple customer accounts and priorities effectively.
• Is proactive, self-motivated, and target driven.
• Enjoys working as part of a collaborative team.
• Has experience using CRM systems (desirable).

The Adecco Group UK & Ireland is an Equal Opportunities Employer.