Internal Account Manager - Customer Success & Sales Support

Redwood Search; Worcester; On-site; GBP 28,000 - 30,000; Full time

Job summary

Redwood Search in Worcester is seeking an organised Internal Account Manager to support customers and the sales team. You will manage enquiries, resolve issues, process orders and look for opportunities to add value in a busy, customer-focused environment.

This role suits a proactive individual who can multitask, communicate clearly and maintain accuracy while building strong relationships with accounts.

Qualifications

• Strong organisation and the ability to multitask.
• Excellent attention to detail and accuracy.
• Clear, professional customer service and communication.
• Ability to prioritise under pressure.

Responsibilities

• Respond to customer enquiries promptly, including pricing, stock, and product information.
• Prepare information for Account Managers ahead of meetings.
• Handle delivery issues and keep customers updated.
• Enter, check and process orders accurately.
• Monitor ordering patterns and identify upsell opportunities.
• Manage workload and carry forward outstanding tasks.
• Communicate clearly with customers, colleagues and the sales team.
• Take initiative to solve problems for a seamless experience.

Skills

Organisation

Multitasking

Attention to detail

Communication

Prioritisation

Initiative

Independence

Commercial awareness

Job description

Redwood Search in Worcester is seeking an organised Internal Account Manager to support customers and the sales team. You will manage enquiries, resolve issues, process orders and look for opportunities to add value in a busy, customer-focused environment.

This role suits a proactive individual who can multitask, communicate clearly and maintain accuracy while building strong relationships with accounts.