Internal Account Manager – Grow Key Relationships & Sales

Redwood Search; Worcester; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

25 days holiday

Lunch

Free parking

Job summary

Redwood Search in Worcester is seeking an Experienced Internal Account Manager to manage a portfolio of existing customer accounts, build strong relationships and identify opportunities to grow sales. You will be the first point of contact, handling calls and emails, processing orders and providing quotations to colleagues and customers.

Ideal candidates will have a customer-focused sales background, excellent communication skills, and the ability to work to monthly KPIs in a busy environment.

Responsibilities

• Manage and develop a portfolio of existing customer accounts
• Build strong, long-term relationships with customers and drive customer loyalty
• Identify new sales opportunities and proactively generate additional business
• Follow up quotations and new enquiries to maximise sales opportunities
• Promote and upsell new products and services
• Handle incoming calls, emails and customer enquiries
• Process sales orders accurately and efficiently
• Provide quotations and pricing information, including stock quotations
• Manage bespoke products and stock-holding requirements
• Keep customers updated on deliveries and ETAs
• Manage the sales inbox and ensure enquiries are dealt with promptly
• Complete and action daily customer reports
• Maintain accurate customer records and information
• Support the External Sales team with customer and sales activity
• Work towards agreed monthly KPIs and sales targets
• Ensure a high level of accuracy and attention to detail at all times

Job description

Redwood Search in Worcester is seeking an Experienced Internal Account Manager to manage a portfolio of existing customer accounts, build strong relationships and identify opportunities to grow sales. You will be the first point of contact, handling calls and emails, processing orders and providing quotations to colleagues and customers.

Ideal candidates will have a customer-focused sales background, excellent communication skills, and the ability to work to monthly KPIs in a busy environment.