Internal Account Manager

Candidate Source - TEAM; Lancashire; On-site; GBP 28,000 - 33,000; Full time

Benefits offered by this job

Hybrid working

Private healthcare cashback

Pension scheme

Free on-site parking

28 days holiday

Commission up to £5,000

Job summary

Candidate Source - TEAM is seeking an Internal Account Manager to support field sales, maintain customer contact and drive orders. You will handle quotations and enquiries, ensuring a smooth customer experience between field visits.

The role emphasizes relationship building, order processing and proactive account development across a technology-focused client base. The position offers a starting salary of £27,500 with a 12-month increase, a commission scheme up to £5,000, hybrid working, private

Qualifications

• Background in sales support, internal sales, sales administration or another B2B telephone-based office environment.
• Experience supporting a sales function and managing customer enquiries, quotations or orders.
• Knowledge of a technology-led sector such as IT or electronics would be advantageous.
• Working knowledge of Microsoft Excel, Word and Outlook.
• Experience maintaining business customer relationships and supporting the sales process.

Responsibilities

• Work closely with a field-based sales representative, providing day-to-day office support and helping ensure customer expectations are met.
• Maintain regular contact with customers between field visits, strengthening relationships and keeping opportunities moving.
• Manage customer orders from initial enquiry through to processing, keeping customers informed and resolving queries along the way.
• Prepare and follow up quotations while responding to warm enquiries from existing, lapsed and prospective customers.
• Develop ongoing business by understanding customer requirements and identifying opportunities for repeat orders.
• Liaise with head office regarding stock availability, products and marketing activity to support customers and field sales activity.

Skills

Sales support

Internal sales

Customer relations

Quotations handling

Orders processing

B2B communication

MS Excel

MS Word

Outlook

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Great customer relationships don't stop when the Field Sales Rep leaves the meeting. As an Internal Account Manager, you'll work closely with a field-based sales representative, providing the office support that keeps customers engaged, orders moving and expectations met. You'll be working in tandem with the person driving sales in the field, becoming a consistent point of contact for customers between visits. From keeping in touch and developing relationships to handling quotations, orders and product enquiries, you'll help turn sales activity into a smooth customer experience and ongoing business.

What's in it for you

• £27,500 starting salary, with a salary increase stated after 12 months
• Team commission scheme offering earning potential of up to £5,000 per year
• 28 days' holiday plus bank holidays
• Hybrid working
• Private healthcare cashback plan after six months
• Pension scheme and free on-site parking

Your responsibilities as Internal Account Manager

• Work closely with a field-based sales representative, providing day-to-day office support and helping ensure customer expectations are met
• Maintain regular contact with customers between field visits, strengthening relationships and keeping opportunities moving
• Manage customer orders from initial enquiry through to processing, keeping customers informed and resolving queries along the way
• Prepare and follow up quotations while responding to warm enquiries from existing, lapsed and prospective customers
• Develop ongoing business by understanding customer requirements and identifying opportunities for repeat orders
• Liaise with head office regarding stock availability, products and marketing activity to support customers and field sales activity

What we're looking for in an Internal Account Manager

• Background in sales support, internal sales, sales administration or another B2B telephone-based office environment
• Experience supporting a sales function and managing customer enquiries, quotations or orders
• Knowledge of a technology-led sector such as IT or electronics would be advantageous
• Working knowledge of Microsoft Excel, Word and Outlook
• Experience maintaining business customer relationships and supporting the sales process

If you enjoy being the person who keeps customers connected, sales activity moving and the field team supported, this could be an excellent next step.