Internal Account Manager

Simply Jobsworth; Ashton-under-Lyne; On-site; GBP 27,000 - 33,000; Full time

Job summary

Simply Jobsworth is seeking an Internal Account Manager in Ashton. The role manages a portfolio of new and existing customers, working Monday to Friday 8.30–16.30 with an early finish on Fridays.

You will be the main day-to-day contact, building relationships, delivering excellent service and collaborating with BDMs and internal teams. You will also drive growth through upselling and cross-selling while identifying new opportunities.

Qualifications

• 3 years' Account Handling or Customer Account Management experience.
• Excellent communication and interpersonal skills.
• Strong organisational and problem-solving abilities.
• Confidence in negotiation and customer-facing situations.
• Proactive, commercially focused approach.
• Ability to stay calm under pressure.
• Good IT skills and working knowledge of Microsoft Office.
• Strong attention to detail and numeracy.

Responsibilities

• Manage multiple customer accounts and build strong relationships.
• Handle orders, delivery dates, changes and customer queries.
• Resolve customer issues by coordinating with Transport, Production and other internal departments.
• Liaise with Transport regarding deliveries and Production regarding updates and actions.
• Understand customer requirements, buying criteria and business objectives.
• Identify opportunities to upsell and cross-sell products.
• Work with BDMs to develop existing accounts and maximise customer satisfaction.
• Manage multiple priorities while maintaining attention to detail.

Skills

Account management

Customer service

Negotiation

Communication

Organisational skills

Microsoft Office

Tools

Microsoft Office

Job description

Internal Account Manager

Ashton

Upto 30k

Permanent

The Role

We are looking for a confident, proactive and customer-focused Internal Account Handler to join our team in Ashton and manage a portfolio of new and existing customers, working Monday to Friday 8.30 - 16.30, with an early finish on a Friday.

You will be the main day-to-day point of contact, building strong relationships, ensuring excellent customer service and working closely with our BDMs and internal teams to deliver on customer expectations.

You’ll also play an important role in growing existing accounts through upselling, cross-selling and identifying new opportunities.

Key Responsibilities

• Manage multiple customer accounts and build strong, lasting relationships.
• Handle orders, delivery dates, changes and customer queries.
• Resolve customer issues by coordinating with Transport, Production and other internal departments.
• Liaise with Transport regarding deliveries and Production regarding updates and actions.
• Understand customer requirements, buying criteria and business objectives.
• Identify opportunities to upsell and cross-sell products.
• Work alongside BDMs to develop existing accounts and maximise customer satisfaction.
• Manage multiple priorities while maintaining excellent attention to detail.

About You

We're looking for someone with:

• Around 3 years' Account Handling or Customer Account Management experience.
• Excellent communication and interpersonal skills.
• Strong organisational and problem-solving abilities.
• Confidence in negotiation and customer-facing situations.
• A proactive, commercially focused approach.
• The ability to remain calm and effective under pressure.
• Good IT skills and working knowledge of Microsoft Office.
• Strong attention to detail, numeracy and literacy.
• A positive, energetic approach and a genuine commitment to delivering excellent customer service.