Internal Account Manager

Midland Lead Ltd; Woodville; On-site; GBP 28,000 - 32,000; Full time

Job summary

Midland Lead Ltd in the United Kingdom is seeking a proactive Internal Account Manager to nurture a portfolio of existing customers, understand their needs and grow our business through regular contact, excellent service and targeted product recommendations.

This site-based, full-time role runs Monday to Friday 8:30am–5:00pm, with a salary of £27,976 to £32,000 FTE, depending on skills and experience. You will work with sales, production and logistics to deliver a reliable customer experience.

Qualifications

• Experience in sales or account management.
• Strong communication and relationship-building skills; confident engaging customers by telephone and email.

Responsibilities

• Take ownership of a portfolio of existing Midland Lead customers and grow their business through regular contact and product recommendations.
• Collaborate with internal teams to deliver a reliable customer experience and process orders accurately.
• Maintain up-to-date customer records and quotations, following up opportunities and resolving queries.

Skills

Sales experience

Account management

Strong communication

Job description

At Midland Lead, you’ll be joining a friendly, family-run, King’s Award-winning manufacturing business with a proud reputation for producing sustainable recycled lead sheet. This role offers the opportunity to build lasting customer relationships, take ownership of your accounts and make a visible contribution to the business.

You’ll work closely with colleagues across sales, production and logistics, developing your product knowledge and commercial skills along the way. If you enjoy a varied role that combines proactive sales, customer service and administration—and want to be part of a team where your contribution matters—we’d love to hear from you.

What are we looking for?

We’re looking for a proactive, commercially minded Internal Account Manager who enjoys building strong customer relationships and turning opportunities into sales. You’ll take ownership of a portfolio of existing Midland Lead customers, understand their needs and help grow their business with us through regular contact, excellent service and relevant product recommendations.

Site-based, Full-Time, Monday – Friday (8:30am – 5:00pm) (8.5 hrs a day, 30 minutes lunch break) contract & salary Permanent Contract £27,976 - £32,000 FTE depending on skills & experience. Strong communication and relationship-building skills, with confidence engaging customers by telephone and email. A drive to grow sales, identifying opportunities to increase order volumes, introduce additional products and win back inactive accounts. Commercial awareness, balancing customer needs with pricing, margin and sales targets. Excellent organisation and attention to detail, managing quotations, following up opportunities and maintaining accurate customer records.

A collaborative approach, working closely with internal & external sales colleagues, production and logistics to deliver a reliable customer experience. Ownership and initiative, following through on commitments and resolving customer queries promptly and professionally. Strong administrative skills, with the ability to process customer orders accurately, maintain up-to-date records and handle customer complaints professionally. You’ll be comfortable balancing these daily tasks with proactive account management, ensuring orders and queries are followed through to completion.

The ideal candidate will bring: Experience in sales or account management. You don’t need to be a lead industry expert, but you should be curious, willing to learn and motivated to make a measurable contribution to Midland Lead’s growth.