Internal Account Manager

SF Partners; Maidstone; On-site; GBP 36,000 - 44,000; Full time

Job summary

SF Partners is partnering with a market-leading organisation to recruit an Internal Account Manager based in Leeds. This full-time, office-based role focuses on supporting the Account Manager in managing a portfolio of B2B accounts, building lasting client relationships and driving revenue through upsell opportunities.

You will handle day-to-day enquiries, plan sales appointments, and monitor pricing and margins while delivering exceptional customer service and achieving monthly KPIs in a

Qualifications

• Experience in sales account management within a fast-paced environment.
• Experience managing a portfolio of B2B accounts.
• Strong commercial awareness and growth identification.
• Excellent communication skills and relationship-building.

Responsibilities

• Build and maintain strong client relationships with existing accounts.
• Support the externally based Account Manager in managing accounts.
• Identify opportunities to upsell and cross-sell products.
• Achieve monthly KPIs for sales activity.
• Plan and attend sales appointments when required.
• Manage pricing and margins to protect GP%.
• Carry out monthly reviews of account spend and profitability.
• Follow up on quotes promptly.
• Ensure clients use the most suitable product from wide range.

Skills

Sales experience

Account management

B2B sales

Communication skills

Customer service

Analytical reporting

Product knowledge

Job description

SF Partners are proud to be partnering with a market-leading organisation in the search for an Internal Account Manager to join their growing team. Location: Leeds Salary: £40,000 per annum plus excellent benefits including a generous company bonus Hours: Full-time, office-based

The Opportunity

Our client is a market-leading organisation with a strong reputation for service excellence and trusted partnerships. They are committed to supporting their clients' success by providing tailored solutions and high-quality products that drive growth and performance.

As an Internal Account Manager, you will support the externally based Account Manager in managing and developing a portfolio of B2B accounts. You will focus on building strong, long-term client relationships, protecting existing business in a competitive market, identifying opportunities for growth, and delivering outstanding customer service. This is a full-time, office-based position within a fast-paced environment. While client visits may occasionally be required, the primary focus of the role will be account management and client support from the office.

Key Responsibilities:

• Build and maintain strong client relationships with existing accounts, acting as a key point of contact for day-to-day enquiries
• Support the externally based Account Manager in managing and developing customer accounts
• Ensure clients are always using the most suitable product from a wide and varied product range
• Identify opportunities to upsell and cross-sell products or services to drive revenue growth within existing accounts
• Achieve monthly KPIs for sales activity
• Manage pricing and margin to ensure GP% is maintained and improved where possible
• Carry out monthly reviews of account spend and profitability
• Follow up all quotes in a timely manner
• Plan and attend sales appointments with accounts when required

About You:

• Previous experience in sales account management, ideally within a fast-paced commercial environment
• Experience managing or supporting a portfolio of B2B accounts
• Strong commercial awareness with the ability to identify growth opportunities
• Excellent communication skills
• Ability to build lasting client relationships
• Customer service-focused approach with a commitment to exceeding client expectations
• Understanding of profit margins, sales data, and reporting to support informed decision-making
• Willingness to learn and develop knowledge across a large and varied product range

If you are a motivated and commercially driven account management professional looking to join a successful and growing business, we would love to hear from you.