Internal Account Manager

SF Partners; Horsforth; On-site; GBP 34,000 - 46,000; Full time

Benefits offered by this job

Company bonus

Job summary

SF Partners are partnering with a market-leading organisation to recruit an Internal Account Manager for their Leeds-based team. This full-time, office-based role supports the externally based Account Manager in managing a portfolio of B2B accounts, focusing on building strong client relationships and driving growth.

You will identify upsell opportunities, manage pricing and margins, and help achieve monthly KPIs while delivering excellent customer service and product guidance from a broad range

Qualifications

• Previous experience in sales account management, ideally within a fast-paced commercial environment.
• Experience managing or supporting a portfolio of B2B accounts.
• Strong commercial awareness with the ability to identify growth opportunities.
• Excellent communication skills.
• Ability to build lasting client relationships.
• Customer service-focused approach with a commitment to exceeding client expectations.
• Understanding of profit margins, sales data, and reporting to support informed decision-making.

Responsibilities

• Build and maintain strong client relationships with existing accounts, acting as a key point of contact for day-to-day enquiries.
• Support the externally based Account Manager in managing and developing customer accounts.
• Ensure clients are always using the most suitable product from a wide and varied product range.
• Identify opportunities to upsell and cross-sell products or services to drive revenue growth within existing accounts.
• Achieve monthly KPIs for sales activity.
• Manage pricing and margin to ensure GP% is maintained and improved where possible.
• Carry out monthly reviews of account spend and profitability.
• Follow up all quotes in a timely manner.
• Plan and attend sales appointments with accounts when required.

Skills

Account management

Sales knowledge

Client relationships

Communication skills

Customer service

Job description

SF Partners are proud to be partnering with a market-leading organisation in the search for an Internal Account Manager to join their growing team.

Location: Leeds

Salary: £40,000 per annum plus excellent benefits including a generous company bonus

Hours: Full-time, office-based

The Opportunity

Our client is a market-leading organisation with a strong reputation for service excellence and trusted partnerships. They are committed to supporting their clients' success by providing tailored solutions and high-quality products that drive growth and performance.

As an Internal Account Manager, you will support the externally based Account Manager in managing and developing a portfolio of B2B accounts. You will focus on building strong, long-term client relationships, protecting existing business in a competitive market, identifying opportunities for growth, and delivering outstanding customer service. This is a full-time, office-based position within a fast-paced environment. While client visits may occasionally be required, the primary focus of the role will be account management and client support from the office.

Key Responsibilities

• Build and maintain strong client relationships with existing accounts, acting as a key point of contact for day-to-day enquiries
• Support the externally based Account Manager in managing and developing customer accounts
• Ensure clients are always using the most suitable product from a wide and varied product range
• Identify opportunities to upsell and cross-sell products or services to drive revenue growth within existing accounts
• Achieve monthly KPIs for sales activity
• Manage pricing and margin to ensure GP% is maintained and improved where possible
• Carry out monthly reviews of account spend and profitability
• Follow up all quotes in a timely manner
• Plan and attend sales appointments with accounts when required

About You

• Previous experience in sales account management, ideally within a fast-paced commercial environment
• Experience managing or supporting a portfolio of B2B accounts
• Strong commercial awareness with the ability to identify growth opportunities
• Excellent communication skills
• Ability to build lasting client relationships
• Customer service-focused approach with a commitment to exceeding client expectations
• Understanding of profit margins, sales data, and reporting to support informed decision-making
• Willingness to learn and develop knowledge across a large and varied product range