Intermediate Track Claims Handler

Direct Line Group; Leeds; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Up to 10% Annual performance-based bonus

50% off home, motor, and pet insurance

Free Green Flag breakdown cover

Health and Dental insurance options

EV car scheme

Employee discounts and cashback

Job summary

A leading insurance provider is seeking an Intermediate Track Claims Handler to manage a caseload of Employer's Liability, Public Liability, and Road Traffic Accident claims. You will engage in legal research, negotiate settlements, and ensure client satisfaction through efficient case management. Candidates should have relevant experience in claims handling within legal or insurance contexts. The role offers a hybrid working model, balancing in-office and remote work, enabling a flexible work-life balance.

Qualifications

• Previous experience in handling RTA/EL/PL claims in insurance or legal environment.
• Familiarity with Pre Action Protocols and relevant case law.
• Proven experience of working in PI claims at an intermediate track level.

Responsibilities

• Manage a caseload of Claimant Employers Liability, Public Liability, and Road Traffic Accident claims.
• Complete necessary legal investigations and document all client interactions.
• Draft court documents and ensure compliance with legal standards.

Skills

RTA claims handling

EL claims handling

PL claims handling

Legal research

Negotiation

Attention to detail

Problem solving

Compliance awareness

Education

Qualified Legal Claims Handler, Legal Executive, or Solicitor

Tools

Case Management System

Job description

RTA/EL/PL Intermediate Track Claims Handler

About us

DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining the Legal Services team you’ll be working in a place where empathy meets expertise. Within our own dedicated law firm, our diversely talented team support and guide customers through life’s toughest moments. It’s a fast-paced and collaborative working environment but our comprehensive training and tools will help ensure you’re ready for the challenge. You can find more details about DLG Legal Services on our website.

The role

Reporting to the Litigation Team Leader, you will be handling a caseload of Claimant Employers Liability claims, Personal Liability claims and unusual Road traffic Accidents such as Pedestrian or Cyclist claims.

What you’ll be doing

• Managing a client’s claim by continually using the firm’s technical process and accurately documenting each activity that has taken place and ensuring time is recorded accurately.
• Completing all necessary investigations into the circumstances of the incident and the value of the client’s claim, carrying out legal research as required. Collating and reviewing the evidence. Assessing prospects of the claim succeeding on it’s merits. Assessing the likely value of the claim for personal injury and recoverability of financial losses.
• Ensuring clients are provided the correct legal advice. Where appropriate, managing clients’ expectations, explaining decisions and the steps in the claims process clearly and succinctly, and ensuring clients are treated fairly at all times.
• Negotiating settlement on the best possible terms for the Client, ensuring that instructions are complied with or taken at the necessary points. Ensuring that the legal expenses provider is kept updated at all key stages.
• Drafting the necessary documents to issue court proceedings, comply with court directions, draft statements and ready the file for a final court hearing. Instructing counsel as necessary, drafting the brief and checking costs statements.
• Managing cases efficiently and effectively. Making sure that client work is progressed efficiently to meet departmental targets and Service Level Agreements and the client is kept proactively informed where appropriate.
• Identifying and appropriately investigating all conflicts, complaints and potential acts of negligence and ensure they are reported immediately to a team leader or member of the compliance team.
• Ensuring good working relationships with team-mates, team leader, management and administrative staff as well as maintaining a good working relationship with suppliers, external organisations and the work source.
• Supporting the strategic development of the department and firm by developing best practice and the client experience through continuous improvement initiatives.
• Handling a caseload of Intermediate Track Claimant Employers Liability claims, Public Liability claims and Road traffic Accidents including Pedestrian or Cyclist claims. To represent DLG Legal Services in the conduct of client matters in providing legal advice and assistance in a professional matter, in accordance with internal procedures and acting as an ambassador to the organisation.

What we are looking for

• Experienced Legal Claims Handler, Legal Executive or Solicitor.
• Previous experience of RTA / EL / PL claims handling is preferable, either within an insurance company or law firm environment.
• Knowledge of Pre Action Protocols, CPR, Practice directions and relevant statute and case law as well as related regulations associated with accidents at work.
• Experience working in PI claims at intermediate track level.
• Experience of using a Case Management System and knowledge of JC Guidelines for the assessment of general damages in personal injury cases and understanding and ability to research different resources e.g Lawtel.
• Good problem solver and able to work under pressure, whilst maintaining attention to detail.
• Knowledge of Intermediate Track, Pre Action Protocols, CPR, Practice directions and relevant statute and case law as well as relevant regulations relating to accidents at work.

Location

Central Leeds or Bromley

Home Working

Hybrid model

Working hours

35 hour per week (Monday - Friday)

Benefits

• Up to 10% Annual performance-based bonus
• 50% off home, motor and pet insurance plus free Green Flag breakdown cover
• Additional optional Health and Dental insurance
• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
• Buy as you earn share scheme
• Employee discounts and cashback

Ways of Working

Our hybrid model offers a 'best of both worlds' approach. When you’ll be in the office depends on your role and team, but colleagues spend at least 50% of their week in the office.

We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.

Be yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.