Interior Sales Advisor (14.5 hours- Weekends)

OKA; Broadway; On-site; GBP 12,398 - 17,908; Part time

Benefits offered by this job

Holiday entitlement 33 days pro rata

Birthday day off

Health Cash Plan

Enhanced Maternity Pay

Employee Assistance Programme

Bonus scheme

Staff discounts

Pension scheme

Life assurance

Cycle to work

Job summary

OKA is hiring a part-time Interior Sales Advisor for weekends at OKA Broadway. The role supports the Retail Team with personal service, product knowledge and a passion for beautiful interiors.

Reporting to the Store Manager, you will help deliver an enhanced customer experience and drive sales while handling EPOS transactions and up-selling complementary items. Weekend availability is essential.

Qualifications

• Previous luxury retail experience, ideally within furniture or homeware.
• Passion for providing best-in-class customer service and building relationships.
• Proven soft selling skills and ability to up-sell products.
• Good organisational skills and ability to prioritise.
• Flexible weekends and occasional travel to support other stores.

Responsibilities

• Provide exceptional customer service to OKA customers.
• Advise on products in person and via phone.
• Generate and maximise revenue to meet sales targets.
• Process EPOS transactions accurately and efficiently.
• Identify sales opportunities and promote IDS services.
• Be an active team member on the sales floor and maintain presentation.

Skills

Luxury retail experience

Customer service

Soft selling

Organisational skills

Weekend availability

Face-to-face selling

Tools

EPOS system

Job description

We are currently looking to recruit a part-time Interior Sales Advisor (14.5 hours per week) to support our Retail Team, based in OKA Broadway working weekends. This beautiful Georgian farmhouse displays our range of furniture across three storeys, in a homely setting that offers you the chance to gain abundant inspiration – you’ll be hard pushed not to want to move in. Come along for an idyllic weekend break in this scenic Cotswolds location that is a hub for the arts.

ABOUT US

We know the best work is done by people who enjoy their jobs, so we create a fun and nurturing environment where everyone feels valued and is able to thrive. We are looking for an agile and proactive Interior Sales Advisor with a positive attitude and entrepreneurial spirit who can help us nurture this company culture.

Reporting directly to the Store Manager the Interior Sales Advisor is responsible for is providing an enhanced retail experience for OKA customers through the provision of outstanding customer service, product knowledge and enthusiasm for beautiful interiors.

This Interior Sales Advisor (14.5 hours- Weekends) working Saturday: 09.15- 17.45 and Sunday: 10.15- 17.15pm

KEY RESPONSIBILITIES

• Provision of exceptional customer service to OKA customers
• Providing advice and guidance on products to customers in person and via phone
• Generating and maximising revenue to meet sales targets
• Efficient and accurate execution of EPOS transactions, processing of payments and associated transactional paperwork and processes
• Identifying sales opportunities
• Promoting the OKA In-Store Design Advisors and Interior Design Service (IDS)
• Being a proactive member of the sales floor team: greeting all customers and offering assistance, managing customer returns, communicating care and maintenance instructions for customer purchases, upholding presentation standards for the Store and back-office areas

ABOUT YOU

• Previous luxury retail experience, ideally within the furniture or homeware sectors
• Passion for providing best-in-class customer service and building lasting customer relationships
• Proven soft selling skills, including link-selling of complimentary products
• Good organisational skills and the ability to prioritise
• Flexible approach to working weekends, public holidays and occasional travel to support other Stores and for meetings and training
• Target-driven
• Keen interest and enthusiasm for beautiful interiors
• A creative, problem-solving spirit
• Passion for the OKA brand

OUR BENEFITS PACKAGE

• 33 days holiday (including bank holiday entitlement), pro rata, plus Length of Service increases
• Day off for your birthday
• Health Cash Plan
• Enhanced Maternity Pay
• Employee Assistance Programme
• Eligibility for a discretionary company Bonus Scheme
• Discounts on 60+ UK retailers via My OKA benefits platform
• Plus a suite of additional employee benefits including Company pension scheme, life assurance cover, free eye tests, cycle to work scheme, interest free travel loans, social events, online wellbeing centre and more.

ABOUT OKA

Founded over 20 years ago by three entrepreneurial women with a passion for beautiful, practical and comfortable homes, OKA is more than a furniture and homeware retailer: it is a love affair with living well.

We inspire people to confidently create a home that reflects their personality, a space where nothing should be too preciousor perfect to be enjoyed with family and friends. British-born, today we have 15 stores across the UK – an established Interior Design and Trade business, a mail-orderserviceand athriving website.