Assistant Store Manager

OKA Direct LTD; Bath; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Health Cash Plan

Bonus Scheme

Pension scheme

Life assurance

Free eye tests

Cycle to work

Job summary

OKA Direct LTD in Bath is seeking a full-time Assistant Manager to support our Retail Team at the Bath store. You will manage daily store activities, lead the sales floor, and help deliver a vibrant shopping experience with a focus on customer service and revenue growth.

The role reports to the Store Manager and requires strong leadership, product knowledge, and the ability to drive KPIs while fostering the OKA brand values. A proactive, entrepreneurial mindset is essential.

Qualifications

• Professional retail experience in a management or supervisory position.
• Extensive selling skills and ability to motivate others.
• Strong knowledge of furniture/home furnishings market.

Responsibilities

• Provision of exceptional customer service to OKA customers.
• Providing advice and guidance on products to customers in person and via phone.
• Generating and maximising revenue to meet sales targets.
• Efficient and accurate execution of EPOS transactions, processing of payments and associated paperwork.
• Identifying sales opportunities and promoting services.
• Role-modeling Company Values and Behaviours.

Skills

Retail management

Sales skills

Leadership

Organisational skills

Job description

We are currently looking to recruit a full-time Assistant Manager to support our Retail Team, based at our beautiful Bath store. Which is set within a historic building peppered with period features and plenty of natural light- the perfect space to showcase our collection of furniture and accessories, having previously been the Parkhouse and Co. Oriental Good Deport, purveyors of \"fancy goods\"

We know the best work is done by people who enjoy their jobs, so we create a fun and nurturing environment where everyone feels valued and is able to thrive. We are looking for an agile and proactive Assistant Manager with a positive attitude and entrepreneurial spirit who can help us nurture this company culture.

Reporting directly to the Store Manager, the Assistant Manager is responsible for the organisation and execution of all daily activities of the store, ensuring the Flagship teams deliver the highest possible standards of customer service - both face to face and via phone - in the most efficient and effective manner. You will be responsible for managing a team of store staff and be proactive in motivating them to achieve brand KPIs and objectives, and work with other business leads to provide a vibrant and unique shopping experience for our customers.

KEY RESPONSIBILITIES

• Provision of exceptional customer service to OKA customers
• Providing advice and guidance on products to customers in person and via phone
• Generating and maximising revenue to meet sales targets
• Efficient and accurate execution of EPOS transactions, processing of payments and associated transactional paperwork and processes
• Identifying sales opportunities
• Promoting the OKA Home Stylist and Interior Design Service (IDS) services
• Being a proactive member of the sales floor team: greeting all customers and offering assistance, managing customer returns, communicating care and maintenance instructions for customer purchases, upholding presentation standards for the Store and back-office areas
• Role-modelling our Company Values and Behaviours

OUR VALUES

• Put the Customer First - provides exceptional internal and external customer service at all touchpoints
• Be In It Together - approachable, personable, committed to shared success
• Think Big - creative, innovative, solutions orientated
• Own It - curious, persistent, drives results
• Stay Playful - energises others, focuses on positives and opportunities, finds room for spontaneity

ABOUT YOU

• Professional retail experience in a management or supervisory position
• Extensive selling skills and the ability to motivate others
• Thorough knowledge of the furniture/home furnishings market
• Flexible approach to working hours as the sector demands
• Strong leadership, management, and organisational skills
• Problem-solver, excellent team player
• A creative, problem-solving spirit
• Passion for the OKA brand

OUR BENEFITS PACKAGE

• Length of Service increases
• Day off for your birthday
• Health Cash Plan
• Enhanced Maternity Pay
• Employee Assistance Programme
• Eligibility for a discretionary company
• Bonus Scheme
• Plus a suite of additional employee benefits including: Company pension scheme, life assurance cover, free eye tests, cycle to work scheme, interest free travel loans, social events, online wellbeing centre and more.

ABOUT OKA

Founded over 20 years ago by three entrepreneurial women with a passion for beautiful, practical and comfortable homes, OKA is more than a furniture and homeware retailer: it is a love affair with living well.

We inspire people to confidently create a home that reflects their personality, a space where nothing should be too preciousor perfect to be enjoyed with family and friends. British-born, today we have 14stores across the UK – an established Interior Design and Trade business, a mail-orderserviceand athriving website.