Interior Sales Advisor (32 hours)

OKA Direct LTD; Knutsford; On-site; GBP 16,531 - 20,664; Part time

Benefits offered by this job

33 days holiday pro rata + birthday

Health Cash Plan

Enhanced Maternity Pay

Employee Assistance Programme

Discretionary Bonus Scheme

Staff discounts on 60+ UK retailers

Company pension & life assurance

Free eye tests

Cycle to work scheme

Wellbeing and social events

Job summary

OKA Direct LTD is hiring a part-time Interior Sales Advisor (32 hours) at our Knutsford store. You will deliver an enhanced retail experience through product knowledge, service, and enthusiasm for interiors.

You will report to the Store Manager and contribute to sales targets while maintaining store presentation and supporting the design services and IDS offerings.

Qualifications

• Experience in luxury retail (furniture/homeware) preferred.
• Excellent customer service and ability to build relationships.
• Strong soft selling skills including cross-selling.
• Good organisational skills and ability to prioritise.
• Flexible weekends/public holidays and occasional travel to other stores for meetings/training.
• Target-driven with a passion for interiors.
• Interest and enthusiasm for the OKA brand.

Responsibilities

• Provide exceptional customer service to OKA customers.
• Advise on products in person and via phone.
• Generate and maximise revenue to meet sales targets.
• Process EPOS transactions accurately and efficiently.
• Identify sales opportunities and promote IDS services.
• Greet customers and maintain presentation standards on the floor and back office.
• Support other stores and attend meetings/trainings as required.

Skills

Luxury retail

Customer service

Soft selling

Organisational skills

Weekend availability

Interiors interest

Creative problem solving

OKA brand passion

Job description

We are currently looking to recruit a part-time Interior Sales Advisor (32 hours) to support our Retail Team, based at our store in Knutsford, Cheshire.In the historic town of Knutsford, found in Cheshire’s golden triangle, what was once the Conservative Club is now home to our beautiful OKA store. The iconic building provides a stunning backdrop for our two floors of furniture and accessories.

We know the best work is done by people who enjoy their jobs, so we create a fun and nurturing environment where everyone feels valued and is able to thrive. We are looking for an agile and proactive Interior Sales Assistant with a positive attitude and entrepreneurial spirit who can help us nurture this company culture. Reporting directly to the Store Manager the Interior Sales Assistant is responsible for is providing an enhanced retail experience for OKA customers through the provision of outstanding customer service, product knowledge and enthusiasm for beautiful interiors.

KEY RESPONSIBILITIES

• Provision of exceptional customer service to OKA customers
• Providing advice and guidance on products to customers in person and via phone
• Generating and maximising revenue to meet sales targets
• Efficient and accurate execution of EPOS transactions, processing of payments and associated transactional paperwork and processes
• Identifying sales opportunities
• Promoting the OKA In-Store Design Advisors and Interior Design Service (IDS)
• Being a proactive member of the sales floor team: greeting all customers and offering assistance, managing customer returns, communicating care and maintenance instructions for customer purchases, upholding presentation standards for the Store and back office area

ABOUT YOU

• Previous luxury retail experience, ideally within the furniture or homeware sectors
• Passion for providing best-in-class customer service and building lasting customer relationships
• Proven soft selling skills, including link-selling of complimentary products
• Good organisational skills and the ability to prioritise
• Flexible approach to working weekends, public holidays and occasional travel to support other Stores and for meetings and training
• Target-driven
• Keen interest and enthusiasm for beautiful interiors
• A creative, problem-solving spirit
• Passion for the OKA brand

OUR BENEFITS PACKAGE

• 33 days holiday (including bank holiday entitlement), pro rata, plus Length of Service increases
• Day off for your birthday
• Health Cash Plan
• Enhanced Maternity Pay"
• Employee Assistance Programme
• Eligibility for a discretionary company Bonus Scheme
• Discounts on 60+ UK retailers via My OKA benefits platform
• Plus a suite of additional employee benefits including Company pension scheme, life assurance cover, free eye tests, cycle to work scheme, interest free travel loans, social events, online wellbeing centre and more.

ABOUT OKA

Founded over 20 years ago by three entrepreneurial women with a passion for beautiful, practical and comfortable homes, OKA is more than a furniture and homeware retailer: it is a love affair with living well.

We inspire people to confidently create a home that reflects their personality, a space where nothing should be too preciousor perfect to be enjoyed with family and friends. British-born, today we have 15stores across the UK – an established Interior Design and Trade business, a mail-orderserviceand athriving website.