Intensive Housing Management Worker

Service Care; Gateshead; On-site; GBP 26,000 - 32,000; Full time

Job summary

Service Care Solutions are recruiting an experienced Intensive Housing Management Worker for a Gateshead-based role in social housing and homelessness services. You will support residents to sustain tenancies and move towards independent living within short-term accommodation.

The role requires background in supported housing, tenancy management, safeguarding and working with vulnerable residents, with strong record-keeping and interagency collaboration.

Qualifications

• Experience working in supported housing, homelessness services or housing-related support.
• Experience delivering intensive housing management or tenancy sustainment services.
• Good understanding of tenancy agreements, occupancy conditions and housing management procedures.
• Experience managing anti-social behaviour, safeguarding concerns and challenging situations.
• Knowledge of housing benefit processes, rent monitoring and arrears prevention.
• Ability to complete risk assessments, support plans and accurate case records.
• Strong communication skills and the ability to work effectively with vulnerable residents.
• Confident IT skills, including Microsoft Office applications.
• Ability to manage competing priorities and work independently.

Responsibilities

• Deliver intensive housing management services to residents within short-term supported accommodation.
• Support residents with tenancy sustainment, housing-related needs and planned move-on arrangements.
• Manage rent accounts, monitor payments and assist residents with housing benefit claims.
• Conduct regular property inspections, identifying repairs, maintenance requirements and health and safety concerns.
• Manage anti-social behaviour (ASB) incidents, enforce occupancy agreements and maintain accurate records.
• Complete housing risk assessments, tenancy sustainment plans and regular resident reviews.
• Support new residents through the move-in process, including inductions, occupancy agreements and utility arrangements.
• Liaise with local authorities, support agencies and other professionals to ensure residents receive appropriate assistance.
• Monitor safeguarding concerns and take appropriate action in accordance with organisational procedures.
• Coordinate repairs, contractor access and property maintenance, ensuring issues are resolved promptly.
• Maintain accurate case notes, housing records and relevant documentation.
• Work closely with the wider housing management team to ensure effective service delivery.

Skills

Supported housing

Intensive housing management

Tenancy sustainment

Tenancy agreements

Occupancy conditions

Housing management procedures

ASB management

Safeguarding

Housing benefit

Rent monitoring

Arrears prevention

Risk assessments

Support plans

Case records

Communication

Vulnerable residents

MS Office

Prioritisation

Independent working

Job description

Intensive Housing Management Worker Location: Gateshead, Tyne and Wear Salary: £29,005 per annum Sector: Social Housing / Homelessness Services

About the Role

Service Care Solutions are currently recruiting for an experienced Intensive Housing Management Worker to join a well-established housing provider based in Gateshead. This is an excellent opportunity for someone with experience in supported housing, homelessness services or intensive housing management who is passionate about helping individuals maintain their accommodation and develop greater independence. The successful candidate will be responsible for delivering effective housing management services to residents within short-term accommodation, ensuring properties are maintained to a high standard whilst supporting individuals to sustain their tenancies and move towards independent living.

Key Responsibilities

• Deliver intensive housing management services to residents within short-term supported accommodation.
• Support residents with tenancy sustainment, housing-related needs and planned move-on arrangements.
• Manage rent accounts, monitor payments and assist residents with housing benefit claims.
• Conduct regular property inspections, identifying repairs, maintenance requirements and health and safety concerns.
• Manage anti-social behaviour (ASB) incidents, enforce occupancy agreements and maintain accurate records.
• Complete housing risk assessments, tenancy sustainment plans and regular resident reviews.
• Support new residents through the move-in process, including inductions, occupancy agreements and utility arrangements.
• Liaise with local authorities, support agencies and other professionals to ensure residents receive appropriate assistance.
• Monitor safeguarding concerns and take appropriate action in accordance with organisational procedures.
• Coordinate repairs, contractor access and property maintenance, ensuring issues are resolved promptly.
• Maintain accurate case notes, housing records and relevant documentation.
• Work closely with the wider housing management team to ensure effective service delivery.

Essential Requirements

• Previous experience working within supported housing, homelessness services or housing-related support.
• Experience delivering intensive housing management or tenancy sustainment services.
• Good understanding of tenancy agreements, occupancy conditions and housing management procedures.
• Experience managing anti-social behaviour, safeguarding concerns and challenging situations.
• Knowledge of housing benefit processes, rent monitoring and arrears prevention.
• Ability to complete risk assessments, support plans and accurate case records.
• Strong communication skills and the ability to work effectively with vulnerable residents.
• Confident IT skills, including Microsoft Office applications.
• Ability to manage competing priorities and work independently.

Why Apply?

This role offers the opportunity to make a genuine difference to individuals experiencing housing difficulties, helping them maintain safe accommodation and progress towards independent living. You will be joining an established housing service where your experience in tenancy management, resident engagement and homelessness support will be highly valued.