Intensive Housing Management Worker

Bernicia; Gateshead; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

28 days leave

Health cash plan

Gym discounts

Pension with life insurance

Job summary

Bernicia is seeking an Intensive Housing Management (IHM) Worker to join our team at St Bedes House, Gateshead. This hands-on role focuses on tenancy sustainment, risk management and ensuring occupancy agreements are upheld; you'll support clients from move-in to move-on to permanent accommodation, with regular property checks and liaison with partner agencies.

The post offers a permanent contract, 37 hours per week on a team rota, closing date 6 November 2026; applicants should have

Qualifications

• Good Standard of General Education, preferably with relevant professional qualification.
• Demonstrable experience of working in a housing related support service.
• Experience of delivering intensive housing management.
• Demonstrable experience of safeguarding practice.
• Excellent interpersonal and communication skills, both written and verbal.
• Advanced IT skills, particularly with Microsoft packages.

Responsibilities

• Deliver intensive housing management to single homeless and couples based at St Bedes House, Gateshead.
• Carry out tenancy risk assessments and ensure occupancy agreements are understood and upheld.
• Monitor property conditions with regular checks; liaise with partner agencies to sustain tenancies.
• Support clients from move-in to move-on to permanent accommodation.

Skills

Interpersonal skills

Communication skills

IT skills

Education

General education

Professional qualification

Tools

Microsoft Office

Job description

Intensive Housing Management (IHM) Worker

St Bedes House, Gateshead

Salary: £29,005 per annum.

Hours: 37 per week, Monday to Sunday on a Team Rota Basis.

Contract: Permanent

Closing Date: 6th November 2026.

Could you commit to changing the lives of those at risk of homelessness? Do you have experience of working with clients who may demonstrate challenging behaviour? Do you have the ability to relate to people? Do you have a sound working knowledge of safeguarding? Do you have the ability to document information in an accurate and concise manner?

We are looking for a resilient and enthusiastic individual to join our team delivering intensive housing management to single homeless and couples based at St Bedes House in Gateshead.

This is a hands on housing management role focused on tenancy sustainment, risk management and ensuring occupancy agreements are understood and upheld. You'll work closely with clients from the point of move in to move on to permanent accommodation, monitor and manage tenancy risk, carry out regular property checks and liaise with partner agencies to ensure successful sustainment of tenancy.

If you're organised, proactive and committed to making a real difference through strong housing management we'd love to hear from you.

Role Benefits

• 28 days annual leave (plus bank holidays) for full time employees; pro-rata to part time employees.
• Health cash plan membership so you can save money by claiming cash back - over £1000 each year - towards essential healthcare such as dental, optical, physio and loads more. We’ll also cover the costs of including any dependent children in the scheme - up to the age of 21 or 24 if in full time education - that you may have.
• Access to savings on gym memberships plus cash back and discounts on purchases from major retailers including supermarkets, travel, cinema and more.
• Generous pension scheme with life insurance of 3 x salary.

Your Experience

• Good Standard of General Education, preferably with relevant professional qualification
• Demonstrable experience of working in a housing related support service
• Experience of delivering intensive housing management
• Demonstrable experience of safeguarding practice
• Excellent interpersonal and communication skills, both written and verbal
• Advanced IT skills, particularly with Microsoft packages

About us

We’re all about helping people in need of housing. We believe a good home makes lots of other things possible, so we provide great homes and services that do just that.

We’ve built Bernicia to be a business that people want to be a part of. We’re one of the North East’s largest and most successful housing providers; building, renting, selling and managing homes as well as providing services to over 60,000 customers.

Looking to grow your career at a company that puts its people first?

Our people are what make us great. Their feedback has recognised us as a Great Place to Work® certified employer.

We operate within a set of simple, but effective values, which blend perfectly to create our unique ‘Bernicia Way’ culture. This ensures we are customer focused, through working together, respecting each other, being accountable for our actions and demonstrating integrity and leadership.

This post will be subject to an enhanced DBS check.

Please note you may be required to drive for business, if this forms a requirement of the role.

If this is required, you will be required to hold a current and valid driving licence.

For more information regarding this role, please contact: Dionne Thompson 01912383902 [e-mail]

We reserve the right to close this vacancy earlier than advertised, should we receive a large volume of applications.

The Group is fully committed to the promotion of equal opportunities and we particularly welcome applicants from groups who are currently under represented at Bernicia.