Support worker (Temporary)

Dovetail & Slate Ltd; Nottingham; On-site; GBP 12,000 - 21,000; Full time

Job summary

Dovetail & Slate Ltd is seeking an experienced provider Support Worker to deliver person-centred support and manage day-to-day housing for vulnerable individuals in the North West region.

You will help service users develop independent living skills, maintain safe accommodation, and transition to permanent housing through practical, hands-on support and guidance.

Qualifications

• Experience in a similar supported housing, homelessness, or criminal justice/offender support role.
• Strong communication and conflict resolution skills with an empathetic but boundaried approach.
• Able to use housing databases and IT packages to record casework and compliance notes.

Responsibilities

• Create, review and maintain individual Support and Safety Plans.
• Deliver 2 hours of direct, 1-to-1 support weekly per service user.
• Assist with Benefit/welfare applications to maximise rental income.
• Conduct weekly property inspections and report maintenance.

Skills

Communication

Conflict resolution

Tenancy sustainment

Tools

Housing databases

Job description

Role: the provider Support Worker

Location: North West (Multiple Locations Available)

Contract Type: Full-Time, Ongoing Temporary / Contract

Hourly Rate: Competitive (Dependent on experience)

Required Vetting: Enhanced DBS (on the Update Service) & Prison Clearance (or eligibility to pass)

About the Role

We are recruiting experienced the provider Support Workers to deliver person-centred support and day-to-day property management to vulnerable individuals, primarily supporting service users through resettlement and towards independent living.

This is a hands-on, impactful role where you will support service users to develop key independent living skills, maintain safe accommodation, and successfully transition into permanent housing.

Key Responsibilities

• Person-Centred Support: Create, review, and maintain individual Support and Safety Plans tailored to complex needs and risk levels.
• Direct Contact: Deliver a minimum of 2 hours of direct, 1-to-1 support weekly per allocated service user, focusing on independent living, budgeting, domestic routines, and wellbeing.
• Tenancy & Income Management: Assist service users with the provider Benefit and welfare applications to maximise rental collection and prevent arrears.
• Property Inspections: Conduct weekly property visits across allocated accommodation to inspect condition, report maintenance/repairs promptly, and ensure Decent Homes Standards are upheld.
• Turnarounds & Voids: Take a proactive approach to property handovers and lettings to minimise empty-bed turnaround times.
• Multi-Agency Liaison: Work collaboratively with external agencies-including The Probation Service, criminal justice teams, and health services-to manage risks and support plans.
• Move-On Planning: Formulate early move-on strategies, linking individuals with suitable long-term social housing, private rentals, and discretionary funding schemes.
• Record Keeping & Safety: Maintain daily notes and contact logs on the resident database, report any anti-social behaviour (ASB), and adhere strictly to safeguarding and confidentiality protocols.

Requirements & Qualifications

• Experience: Minimum of 2 years' proven experience in a similar supported housing, homelessness, or criminal justice/offender support role.
• Vetting (Essential):
  • Enhanced DBS check registered on the DBS Update Service.
  • Valid Prison Clearance (or fully eligible and willing to undergo immediate clearance vetting).
• Skills: Strong communication, conflict resolution, and tenancy sustainment skills, with an empathetic yet boundaried approach.
• Systems: Confident using housing databases and IT packages to record casework and compliance notes accurately.