Field-Based Housing & Welfare Officer

Mears Group; Liverpool; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days annual leave plus bank hols

Mears Rewards discounts (groceries,hol

Annual Fun Day

Job summary

Mears Housing Management is seeking a Resident Welfare Officer to support vulnerable individuals and help them avoid homelessness. This field-based role combines administrative, practical, and pastoral duties to assist service users with interim housing and access to resources.

The position requires safeguarding focus, good IT skills, and strong communication. A UK driving licence is essential for travel between properties in the Liverpool area.

Qualifications

• Experience in housing, support, or welfare services.
• Full UK Driving Licence (essential for travel between properties).
• Excellent communication with clients and colleagues.
• Ability to manage challenging situations with professionalism.
• Strong safeguarding focus and ethics.

Responsibilities

• Manage your own diary and property portfolio.
• Carry out property inspections and raise repair work orders.
• Balance administrative tasks with direct support work.
• Maintain regular contact with service users through visits and calls.
• Encourage engagement with appointments and support services.
• Assist with health, finances, repairs, and move-on processes.
• Arrange food parcels and access to essential resources.
• Identify appropriate support packages to promote independence.
• Support a front-line team assisting vulnerable individuals.

Skills

Strong communication

Conflict management

IT literacy

Independent working

Time management

Safeguarding awareness

Teamwork

Tools

Microsoft Office

Job description

Mears Housing Management is seeking a Resident Welfare Officer to support vulnerable individuals and help them avoid homelessness. This field-based role combines administrative, practical, and pastoral duties to assist service users with interim housing and access to resources.

The position requires safeguarding focus, good IT skills, and strong communication. A UK driving licence is essential for travel between properties in the Liverpool area.