Intensive Housing Management Officer

Tempest Resourcing Limited; Colchester; Sur place; GBP 23 000 - 30 000; Plein temps

Résumé du poste

Tempest Resourcing Limited is seeking two experienced Intensive Housing Management Officers to join a supported housing provider serving Colchester and Clacton. You will work with residents with complex needs to sustain tenancies, improve wellbeing and progress to independent living.

Responsibilities include caseload management, tenancy support, rent and benefit matters, welfare visits, risk assessments and safeguarding referrals, with collaboration to external agencies and authorities.

Qualifications

• Experience in supported housing or homelessness services.
• Experience with vulnerable adults and complex needs.
• Knowledge of tenancy management, safeguarding and risk assessment.
• Full UK driving licence and access to a vehicle would be advantageous.

Responsabilités

• Manage a caseload of residents in supported accommodation.
• Support residents to sustain tenancy and move to independent living.
• Deal with rent accounts, arrears and housing benefit.
• Carry out property inspections, occupancy checks and welfare visits.
• Complete risk assessments, support plans and safeguarding referrals.
• Work with external agencies, local authorities and support providers.
• Monitor residents’ wellbeing and provide appropriate interventions.
• Ensure properties are maintained to a safe standard.
• Support residents to access education, training, employment and community services.

Connaissances

Case management

Communication skills

Building relationships

Safeguarding

Tenancy management

Time management

Description du poste

We are currently looking for two experienced Intensive Housing Management Officer's to join a supported housing provider covering services across Colchester and Clacton.

This role will involve working with residents with a range of complex needs, helping them to sustain their tenancies, improve their wellbeing and develop the skills needed to move on into independent accommodation.

Duties will include:

• Managing a caseload of residents within supported accommodation.
• Supporting residents to maintain their tenancy and work towards independent living.
• Dealing with rent accounts, arrears, Housing Benefit and tenancy-related matters.
• Carrying out property inspections, occupancy checks and welfare visits.
• Completing risk assessments, support plans and safeguarding referrals where required.
• Working closely with external agencies, local authorities and support providers.
• Monitoring residents' wellbeing and providing appropriate interventions and support.
• Ensuring properties are maintained to a safe and acceptable standard.
• Supporting residents to access education, training, employment and community-based services.

Essential Requirements:

• Previous experience within supported housing, homelessness services or housing management.
• Experience working with vulnerable adults and individuals with complex needs.
• Good understanding of tenancy management, safeguarding and risk assessment.
• Ability to build positive working relationships whilst maintaining professional boundaries.
• Strong communication and case management skills.
• Full UK Driving Licence and access to a vehicle would be advantageous