Integration Lead

Serco; Birmingham; Hybrid; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Pension scheme

Employee Assistance Programme

Health & wellbeing support

Discounts across retailers

Volunteer day

Job summary

Serco in the West Midlands is seeking an Integration Lead to strengthen partnerships across the region for the Confident Futures programme. You will connect organisations and services to create impactful solutions for participants moving towards sustainable employment.

As part of Employment, Skills and Training, you will build relationships with local authorities, NHS and Jobcentre Plus, delivering engagement activities and mapping opportunities to improve outcomes and service delivery.

Qualifications

• Experience in account management, business development or stakeholder engagement within employability, skills or related sectors.
• Proven ability to build collaborative relationships with a wide range of stakeholders.
• Strong communication, negotiation and influencing skills; adaptable to audiences.

Responsibilities

• Build and maintain relationships with stakeholders including NHS, local authorities, JCP and regional partners.
• Develop and deliver stakeholder engagement activities for the Confident Futures programme.
• Map local services, referral pathways, funding opportunities and community support.
• Collaborate with operational teams to identify value-adding opportunities and improve access to services.
• Partner with marketing/communications to support events, campaigns and stories.
• Gather stakeholder and participant feedback to shape service delivery and improvements.

Skills

Stakeholder engagement

Account management

Business development

Communication

Organisational skills

Job description

Location: West Midlands

Salary: Competitive salary plus excellent benefits

Schedule: 18-month FTC, 37.5 hours per week

Ready to impact a better future?

As an Integration Lead in our Employment, Skills and Training team, you’ll build and strengthen partnerships that help people access the support they need to move towards sustainable employment and improved life opportunities. You'll play a key role in connecting organisations, services and communities to create impactful solutions for participants on the Confident Futures programme.

Our work touches lives, and your work has purpose. By developing strong relationships with local authorities, health services, community organisations, skills providers and employer networks, you'll help create joined-up support pathways that deliver a positive impact on communities. Working collaboratively across the region, you'll help shape a stronger future for participants while building trust and innovation across our partner network.

What You’ll Do As An Integration Lead

• Build and maintain effective relationships with key stakeholders, including the National Health Service (NHS), local authorities, Jobcentre Plus (JCP) and other regional partners.
• Develop and deliver stakeholder engagement activities that promote the Confident Futures programme and strengthen its presence across the region.
• Map local services, referral pathways, funding opportunities and community support provision to enhance participant outcomes.
• Work collaboratively with operational teams to identify opportunities that add value and improve access to specialist support services.
• Partner with marketing and communications colleagues to support events, campaigns and positive programme stories.
• Gather stakeholder and participant feedback to help shape future service delivery and continuous improvement.

Does this sound like you?

• Experience in account management, business development or stakeholder engagement, ideally within employability, skills or related sectors.
• Proven ability to build collaborative and professional relationships with a wide range of internal and external stakeholders.
• Strong communication, negotiation and influencing skills, with the ability to adapt your approach to different audiences.
• Well organised and self-motivated, with the ability to manage multiple priorities and deliver against deadlines.
• Knowledge of employment, skills, training or funded programme environments, with a strong focus on achieving positive outcomes.

What We Offer

• 25 days’ holiday plus bank holidays (and the option to buy up to five additional leave days each year)
• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Vetting And Checks

As well as checking eligibility to work in the UK, you will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively.

A Little Bit About Us

At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our Inclusive Recruitment Commitment

We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).