Administrator

Serco; Newport; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Pension up to 6% contributory

Training and development: internal and

Wellbeing and health benefits

Discounts across retailers

Volunteer day

Job summary

Serco in Newport is seeking an Administrator to support the Employment, Skills and Training team on the Restart Contract. You’ll welcome visitors, maintain records, input data accurately and help organise training sessions.

The role emphasizes customer service, front-of-house delivery, and strong IT skills with Word, Excel and Outlook. A proactive, flexible attitude and the ability to work both independently and as part of a team are essential.

Qualifications

• Strong communication and interpersonal skills.

Responsibilities

• Deliver a high standard of customer service when supporting participants, learners and colleagues.
• Manage reception duties, welcoming visitors and ensuring a professional front-of-house experience.
• Maintain accurate records and input data quickly and accurately across systems.
• Monitor shared inboxes and phone lines, responding to or escalating queries as appropriate.
• Manage petty cash in an accurate and timely way.
• Support coordination of training sessions, including booking rooms, tutors and learning materials.
• Contribute to general office administration, facilities coordination and team activities.

Skills

Customer service

Front of house

IT skills

Attention to detail

Teamwork

Tools

Microsoft Office

Data entry systems

Job description

Location: Newport, NP20 1FX

Salary: £24,454.04 plus excellent benefits

Schedule: Full-time, 37.5 hours per week, Monday to Friday 08:30 to 16:30 or 09:00 to 17:00

Ready to impact a better future?

As an Administrator in our Employment, Skills and Training (EST) team, you’ll support the smooth delivery of our Restart Contract, helping colleagues and participants achieve meaningful outcomes that have a positive impact on communities.

Your work has purpose. From welcoming visitors and maintaining accurate records to supporting learning activities, you’ll help create an environment where people can gain skills, improve employability and move towards a brighter future. Every day, you’ll contribute to work that helps impact a better future.

What You’ll Do As An Administrator

• Deliver a high standard of customer service when supporting participants, learners and colleagues
• Manage reception duties, welcoming visitors and ensuring a professional front-of-house experience
• Maintain accurate records and input data quickly and accurately across systems
• Monitor shared inboxes and phone lines, responding to or escalating queries as appropriate
• Manage petty cash in an accurate and timely way
• Support coordination of training sessions, including booking rooms, tutors and learning materials
• Contribute to general office administration, facilities coordination and team activities.

Does this sound like you?

You’ll be a great fit for this role if you have:

• Strong communication and interpersonal skills
• Experience in a front of house or administration role
• Good IT skills, including Microsoft Office applications such as Word, Excel and Outlook
• Excellent attention to detail with the ability to manage your workload effectively
• A proactive, flexible attitude and the ability to work both independently and as part of a team

Vetting And Checks

An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.

This role also requires BPSS clearance, which involves identity verification, employment history, and criminal record checks to meet government security standards.

What We Offer

• Holidays: 25 days plus bank holidays (and the option to buy up to five additional leave days each year)
• Pension: Up to 6% contributory pension scheme
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

A Little Bit About Us

At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our Inclusive Recruitment Commitment

We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban the Box: We also support fair access for those with unspent criminal convictions through our 'Ban the Box' pledge (some roles may have security exemptions).

For support with your application, please contact [e-mail].