Progression Job Coach

Serco; West Bromwich; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Holidays 25 days

Pension 6%

Training opportunities

Wellbeing program

Job summary

Serco is seeking a Progression Job Coach to support Restart scheme participants in West Bromwich. You will assess needs, create action plans and coach individuals toward sustainable employment, while providing CV guidance, interview prep and job-search support.

You will collaborate with employers, signpost to services, and maintain records in line with contractual standards. A DBS check is required and strong IT skills are essential.

Qualifications

• Experience coaching, influencing and supporting people through positive change.
• Experience in Information, Advice and Guidance (IAG), teaching or the employability sector.
• Experience working in a performance-driven environment.
• A Level 3 IAG, education or equivalent qualification, or the willingness to work towards one.
• Strong knowledge of local labour markets and recruitment practices.
• Confident IT skills across Word, Outlook, Excel and PowerPoint.
• Excellent communication and interpersonal skills, with the ability to collaborate across teams.
• Strong organisational skills, with the ability to prioritise and manage your own workload.
• High standards of accuracy, quality and integrity.

Responsibilities

• Deliver personal performance targets, KPIs and customer service standards.
• Assess Participants’ pre-employment needs and develop personalised action plans.
• Coach a caseload of Participants using strategies that build confidence and readiness for employment.
• Provide practical support such as CV writing, application guidance, interview preparation and job-search support.
• Engage with employers to identify suitable opportunities matching participants’ skills.
• Offer flexible support and signposting to wraparound services and internal resources as needed.
• Maintain accurate, detailed records of all Participant activity.
• Work in line with the Delivery Assurance Framework to meet contractual and compliance standards.
• Collaborate with colleagues to maintain high service levels, even during periods of absence or change.
• Carry out any other duties aligned to the responsibility level of the post.

Skills

Coaching experience

IAG / employability

IT skills (Word/Excel/Outlook/PowerPt)

Strong communication

Organisation skills

Attention to detail

Education

A Level 3 IAG or equivalent

Tools

Word

Outlook

Excel

PowerPoint

Job description

Location: West Bromwich, B70 8GS

Salary: £30,000 plus excellent benefits

Schedule: Permanent, Monday to Friday, 9 to 5pm, 37.5 hours per week

As a Progression Job Coach in our Employment, Skills and Enterprise team, you’ll work directly with Participants on the Restart scheme to help them overcome barriers and move into sustainable employment. Your work will have a direct, positive impact on individuals, communities and their future prospects.

You’ll empower people to build confidence, develop practical skills and navigate their way into work. You’ll do this by tailoring support to each person’s needs, creating an environment grounded in trust, care and purposeful coaching so they can progress with confidence.

You’ll Be Entrusted To

What you’ll do as a Progression Job Coach

• Deliver personal performance targets, Key Performance Indicators and Customer Service Standards.
• Assess Participants’ pre‑employment needs and develop personalised action plans that support their journey into sustainable work.
• Coach a caseload of Participants using a range of strategies that build their confidence, skills and readiness for employment.
• Provide practical support such as CV writing, application guidance, interview preparation and job‑search support.
• Engage with employers to identify suitable opportunities, matching Participants to roles that reflect their skills and aspirations.
• Offer flexible support and signposting to wraparound services, specialist provision and internal resources as needed.
• Maintain accurate, detailed records of all Participant activity.
• Work in line with the Delivery Assurance Framework to meet contractual and compliance standards.
• Collaborate with colleagues to maintain high service levels, even during periods of absence or change.
• Carry out any other duties aligned to the responsibility level of the post.

Does this sound like you?

• Experience coaching, influencing and supporting people through positive change
• A genuine passion for helping Participants grow and succeed
• Experience in Information, Advice and Guidance (IAG), teaching or the employability sector
• Experience working in a performance‑driven environment
• A Level 3 IAG, education or equivalent qualification, or the willingness to work towards one
• Strong knowledge of local labour markets and recruitment practices
• Confident IT skills across Word, Outlook, Excel and PowerPoint
• Excellent communication and interpersonal skills, with the ability to collaborate across teams
• Strong organisational skills, with the ability to prioritise and manage your own workload
• High standards of accuracy, quality and integrity

Vetting And Checks

This role requires a Basic DBS check, which will disclose any unspent convictions in line with the Rehabilitation of Offenders Act 1974. You will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively.

Discover all you need to keep growing

We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

What We Offer

• Holidays: 25 days plus bank holidays (and the option to buy up to five additional leave days each year)
• Pension: Up to 6% contributory pension scheme
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans and people from all cultural backgrounds.

A Little Bit About Us

At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our Inclusive Recruitment Commitment

We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).