Additional Learning Support Lead

Serco; West Midlands; Hybrid; GBP 32,300 - 40,000; Full time

Benefits offered by this job

25 days holidays plus bank holidays

Up to 6% contributory pension scheme

Company car

Training and development opportunities

Employee Assistance Programme

Discounts across numerous retailers

Job summary

A leading service management company is looking for an Additional Learning Support Lead to provide strategic leadership for learning support across its educational programs. You will ensure high-quality support for diverse learners and drive the implementation of inclusive strategies. The ideal candidate will have a Level 5 qualification in education or related fields and experience in adult education and SEND legislation. This role offers a hybrid working option and a comprehensive benefits package, including a company car.

Qualifications

• Experience leading Additional Learning Support within adult education or apprenticeships.
• Ability to interpret assessment and diagnostic data for support planning.
• Experience identifying learners with diverse needs including learning difficulties and mental health issues.

Responsibilities

• Provide leadership for Additional Learning Support across training.
• Monitor and evaluate support interventions.
• Design inclusive strategies for learner support plans.

Skills

Leadership in Additional Learning Support

Knowledge of SEND legislation

Communication skills

Organizational skills

Education

Level 5 qualification in education, SEND, or related field

Job description

Location

Hybrid working with occasional travel required.

Salary

£32,300-£40,000 plus excellent benefits – company car.

Schedule

Full time, Permanent.

Ready to impact a better future?

As our Additional Learning Support (ALS) Lead in the Employability, Skills and Training (EST) team, you’ll shape an inclusive learning environment where every learner has the opportunity to thrive. Your work will directly support people with diverse learning needs to progress, succeed and move confidently towards their future goals. You’ll help create positive impact across communities by championing inclusion, empowering colleagues, and ensuring learners with additional needs receive the right support at the right time.

What you’ll do as an Additional Learning Support Lead

You’ll Be Entrusted To

• Provide strategic and operational leadership for Additional Learning Support across our training provision, ensuring high‑quality support for learners with additional needs.
• Act as the subject matter expert for inclusion, SEND (special educational needs and disabilities), reasonable adjustments and statutory requirements.
• Lead effective identification, assessment and review of learner needs using robust initial assessment and diagnostic processes.
• Design and quality assure inclusive strategies and learner support plans that enable equitable access to learning and assessment.
• Coach and support tutors, trainers and assessors to embed inclusive, adaptive teaching practices.
• Monitor and evaluate the impact of support interventions using learner data, progress reviews and achievement outcomes.
• Ensure ALS provision meets Ofsted expectations related to inclusion, personal development and learner outcomes.
• Maintain accurate ALS records in line with compliance, audit and funding requirements.
• Oversee the effective and compliant use of ALS funding, ensuring value for money.
• Work collaboratively with safeguarding, quality and curriculum teams to support learners with complex needs.

Does this sound like you?

You’ll be a great fit for this role if you have…

• A Level 5 qualification in education, SEND, learning support or a closely related field.
• Proven experience leading or coordinating Additional Learning Support within adult education, apprenticeships or work‑based learning.
• Strong working knowledge of SEND legislation, best practice and reasonable adjustments in post‑16 education.
• Experience identifying and supporting learners with a wide range of needs, including learning difficulties, disabilities, neurodiversity and mental health needs.
• Ability to interpret initial assessment, diagnostic and progress data to inform effective support planning and intervention.
• Excellent communication, collaboration and organisational skills, with the ability to influence and support colleagues.

Discover all you need to keep growing

We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

What We Offer

• Holidays: 25 days plus bank holidays
• Pension: Up to 6% contributory pension scheme
• Company Car
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans and people from all cultural backgrounds.

Let’s impact a better future, together. Apply today.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.