Integration Engineer

CAPGEMINI; Greater London; On-site; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Security clearance eligibility

Job summary

Capgemini in the United Kingdom seeks an Integration Engineer to design, develop and operate ServiceNow integrations across enterprise systems, partner platforms and OSS/BSS applications.

You will focus on API-led integration using Integration Hub, MID Servers and JavaScript on the ServiceNow platform, with strong emphasis on security and operational excellence.

Qualifications

• Experience with ServiceNow Integration Hub and platform integration.
• Hands-on REST APIs, TMF Open APIs, SOAP, Scripted REST APIs, and transform maps.
• Proven MID Server installation, config, troubleshooting and support.
• Understanding of API security: OAuth 2.0, mTLS, SSL certificates, token management.
• JavaScript scripting on the ServiceNow platform.
• Experience in telecom OSS/BSS or service assurance and network engineering.
• Fundamental networking knowledge: DNS, proxy, firewall, connectivity.

Responsibilities

• Design, develop, operate and improve ServiceNow integrations.
• Leverage API integrations, Integration Hub and MID Servers for data exchange.
• Onboard and support stakeholders; monitor integrations and document configurations.
• Implement security controls and ensure secure data exchange.

Skills

ServiceNow Integration Hub

REST APIs

TMF Open APIs

SOAP Web Services

Scripted REST APIs

Transform maps

MID Server

OAuth 2.0

Mutual TLS

JavaScript (ServiceNow)

OSS/BSS experience

Networking basics

Education

ServiceNow CAD

ServiceNow Micro‑Certification – Integration Hub

ITIL 4 Foundation

API Management / Cloud certs

Tools

ServiceNow Platform

Job description

Your role

As an Integration Engineer, you will be responsible for designing, developing, operating, and improving ServiceNow integrations with a wide range of enterprise systems, partner platforms, monitoring tools, and OSS/BSS applications. This role is central to creating a connected and automated operational ecosystem, with a primary focus on leveraging APIs, Integration Hub, and MID Servers to ensure seamless data exchange and process orchestration.

Your profile

In this role you will play a key role in:

• Integration Development
• Platform Operation
• Onboarding & Support
• Security Implementation
• Monitoring & Documentation

Required:

• Experience with a strong focus on ServiceNow Integration Hub and platform integration.
• Hands‑on expertise in REST APIs, TMF Open APIs, SOAP web services, Scripted REST APIs, and transform maps.
• Proven experience with MID Server installation, configuration, troubleshooting, and operational support.
• Understanding of API security, including OAuth 2.0, mutual TLS, SSL certificates, and token management.
• JavaScript scripting skills on the ServiceNow platform.
• Experience in telecom, OSS/BSS, or service assurance environment and network engineering.
• Basic networking knowledge including DNS, proxy, firewall, and connectivity troubleshooting.

Preferred Certification:

• ServiceNow Certified Application Developer (CAD).
• ServiceNow Micro‑Certification – Integration Hub.
• ITIL 4 Foundation.
• Certifications in API Management (e.g., Apigee, MuleSoft), Cloud Integration (Azure, AWS), or Networking (CCNA).

Make it real - what does it mean for you?

• Open access to digital learning platforms
• Active employee networks promoting diversity, equity and inclusion like OutFront, CapAbility or Women@Capgemini

Need to know

• All roles will require a level of security clearance; BPSS OR Security Clearance OR Developed Vetting.
• Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who declare they have a disability, and meet the minimum essential criteria for the role. Please opt in during the application process.