Data & AI Network Ops Lead

Capgemini Engineering; Greater London; On-site; GBP 90,000 - 150,000; Full time

Benefits offered by this job

Digital learning access

Inclusive networks (OutFront, CapAble,

Women@Capgemini

Job summary

Capgemini Engineering in London seeks a Data & AI Ops Lead to design, implement, and run the ServiceNow CMDB, data, and AI Ops capabilities, establishing a single source of truth across a multi-domain telecom environment.

You will drive CMDB governance, enable AI-driven operations, and lead data integration, enrichment, and dashboards to provide operational intelligence and health views for stakeholders.

Qualifications

• Experience with ServiceNow CMDB, CSDM, Discovery, Service Mapping and Event Management.
• Expertise in data governance, data quality, reconciliation, and CI lifecycle management.
• Proven experience implementing AIOps use cases such as event correlation, service impact analysis, and automated remediation.
• Ability to build operational dashboards, KPIs, reports, and service health views using tools like ServiceNow Performance Analytics.
• Experience integrating data from monitoring platforms, OSS systems, and cloud environments.
• Experience with OSS/AIOps platforms such as Netcracker, ElasticSearch.
• Familiarity with graph databases, vector databases, and knowledge graphs.
• Experience with data streaming and processing platforms (Kafka, Google BigQuery).

Responsibilities

• Lead CMDB governance and platform implementation.
• Enable AI Ops capabilities and data enrichment for operational intelligence.
• Integrate data from multiple sources and build dashboards and health views.
• Collaborate across teams to drive unified data strategy.

Skills

ServiceNow CMDB

CSDM

Discovery

Service Mapping

Event Management

Data governance

Data quality

CI lifecycle

AIOps use cases

Operational dashboards

KPIs

Performance Analytics

Data integration

OSS systems

Cloud platforms

Graph databases

Vector databases

Knowledge graphs

Kafka

BigQuery

Tools

ElasticSearch

Netcracker

Splunk

Dynatrace

Datadog

Google BigQuery

Job description

Your role

As the Data & AI Ops Lead, you will be responsible for the strategic design, implementation, and operational management of the ServiceNow CMDB, data, and AI Ops capabilities. This leadership role is central to establishing a 'single source of truth' and driving operational intelligence across a complex, multi-domain telecommunications environment.

In this role you will play a key role in:

• CMDB & Data Governance, Platform Implementation
• AI Ops Enablement
• Integration & Enrichment, Operational Intelligence
• Leadership & Collaboration

Required Experience

• Experience with ServiceNow CMDB, CSDM, Discovery, Service Mapping, and Event Management.
• Expertise in data governance, data quality management, reconciliation, and CI lifecycle management.
• Proven experience in implementing AIOps use cases such as event correlation, service impact analysis, and automated remediation.
• Ability to build operational dashboards, KPIs, reports, and service health views using tools like ServiceNow Performance Analytics.
• Experience in integrating data from a wide range of sources, including monitoring platforms, OSS systems, and cloud environments.
• Experience with other OSS/AIOps platforms (e.g., Netcracker, ElasticSearch).
• Familiarity with graph databases, vector databases, and knowledge graphs.
• Experience with data streaming and processing platforms (e.g., Kafka, Google BigQuery).

Preferred Certifications

• ServiceNow Certified Implementation Specialist (CIS) in Discovery, Service Mapping, or Event Management.
• ITIL 4 Foundation.
• Certifications in Data Governance, AI/ML, AIOps, or major cloud platforms (Azure, AWS, GCP).
• Observability platform certifications (e.g., Splunk, Dynatrace, Datadog).

Make it real - what does it mean for you?

• Open access to digital learning platforms
• Active employee networks promoting diversity, equity and inclusion like OutFront, CapAbility or Women@Capgemini

Need to know

• All roles will require a level of security clearance; BPSS OR Security Clearance OR Developed Vetting.
• You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment for everyone.

Capgemini Is Proud To Be a Disability Confident Employer (Level 2) Under The UK Government’s Disability Confident Scheme. As Part Of Our Commitment To Inclusive Recruitment, We Will Offer An Interview To All Candidates Who Declare they have a disability and meet the minimum essential criteria for the role. Please opt in during the application process.