ICC Call Handler – 999/111/PTS, Bolton (Training)

North West Ambulance Service; Horwich; On-site; GBP 21,000 - 32,000; Full time

Job summary

North West Ambulance Service NHS Trust in Bolton is seeking ICC Call Handlers for Middlebrook to support 999, 111 and Patient Transport Services. Training will cover three areas, with conversion to all three as needed.

You will gather information, assess the call and provide clear instructions to potentially save a life while staying calm under pressure. The role emphasizes resilience and compassion; full training is provided, and the contract involves 37.5 hours per week during the course with

Qualifications

• Must have good data entry skills and a high standard of keyboard/typing ability.
• Experience in a call centre or customer service environment is advantageous.

Responsibilities

• Manage a variety of calls from a wide range of different patients with care and compassion
• Complete patient assessments over the phone
• Where applicable, provide clear, correct advice that could potentially save a life whilst remaining calm under pressure
• Provide reassurance in what may be a very distressing situation

Skills

Typing / Data entry

Call handling experience

Job description

North West Ambulance Service NHS Trust in Bolton is seeking ICC Call Handlers for Middlebrook to support 999, 111 and Patient Transport Services. Training will cover three areas, with conversion to all three as needed.

You will gather information, assess the call and provide clear instructions to potentially save a life while staying calm under pressure. The role emphasizes resilience and compassion; full training is provided, and the contract involves 37.5 hours per week during the course with