Intake & Referrals Coordinator – Hybrid

The Methodist Church in Britain; Stockport; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Minimum 30 days holiday

Enhanced company pension

Healthcare cash plan

Learning & development (Care Cert/ADHC

DBS check

Job summary

Care In Mind is seeking a Referrals Coordinator to manage the end-to-end referral flow for young people requiring therapeutic support. You will handle enquiries, pre-screening, and scheduling assessments, while liaising with referrers and professionals across multiple sites.

The role supports hybrid working with three office days and two from home, requiring strong admin skills, CRM experience, and meticulous record-keeping. Two years in a busy admin role is expected.

Qualifications

• GCSE English at grade C or higher or equivalent.
• Two years in a busy administrative role.
• Experience working in a team environment.

Responsibilities

• Respond promptly to enquiries and referrals across all channels.
• Own the referral screening process and capture initial info on Salesforce.
• Coordinate clinics, discovery visits, assessments and meetings with professionals.
• Manage full referral pathway from scheduling to handover for contracts.
• Keep stakeholders updated and provide feedback after assessments.
• Record all interactions on Salesforce with date stamps for reporting.
• Provide admin support including proofreading, needs assessments and transition plans.
• Attend referral meetings, take minutes, report on enquiries.
• Add resident information to Electronic Care Records.
• Maintain CRM data accuracy for referral activity reports.
• Support marketing: social posts, mailings, website content.
• Maintain confidentiality, data governance and safeguarding.

Skills

Verbal communication

Written communication

IT skills

CRM system

Electronic care records

Attention to detail

Workload management

Education

GCSE English

Tools

Spreadsheets

Databases

Microsoft Office

Job description

Care In Mind is seeking a Referrals Coordinator to manage the end-to-end referral flow for young people requiring therapeutic support. You will handle enquiries, pre-screening, and scheduling assessments, while liaising with referrers and professionals across multiple sites.

The role supports hybrid working with three office days and two from home, requiring strong admin skills, CRM experience, and meticulous record-keeping. Two years in a busy admin role is expected.