Referrals Coordinator | Care in Mind

Care in Mind; Stockport; Ibrido; GBP 28.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

Birthday day off

Enhanced pension

Life Assurance (2x annual salary)

Electric Car Salary Sacrifice Scheme

Healthcare CashPlan

Employee Assistance Programme

Descrizione del lavoro

Care in Mind is seeking a Referrals Coordinator to manage referrals and ensure smooth day-to-day operations in Stockport. You will coordinate clinics, record all interactions in Salesforce, and support a multidisciplinary team with administrative tasks.

The role offers hybrid working with 3 office days in Stockport and 2 days at home, with a focus on timely responses, quality documentation and stakeholder liaison to support young people aged 16–30 in a therapeutic transition.

Competenze

• Experience coordinating referrals and maintaining records in a healthcare or social services setting.
• Ability to manage multiple referrals and deadlines with accuracy.
• Strong communication with referrers and internal teams.

Mansioni

• Provide timely responses to inquiries and referrals to develop stakeholder relationships.
• Record all enquiries and referrals on Salesforce accurately and promptly.
• Coordinate consultation clinics, discovery visits, assessments and meetings with Care in Mind representatives.
• Manage the referral pathway from scheduling assessments to handover for contracts.
• Provide high-quality administrative support including proofreading letters and transition plans.
• Take minutes at referral meetings and provide updates on status of enquiries and referrals.
• Assist with marketing tasks including social media posts and website documentation.

Conoscenze

Salesforce usage

Referral coordination

Stakeholder liaison

Administrative support

Strumenti

Salesforce

Descrizione del lavoro

£27,796.00-£34,4955.50 per annum dependent of experience/qualifications

Full time 37.5 hours a week or part time, minimum of 30 hours a week (hours/days to be discussed)

Hybrid working involving 3 office days in Stockport and homeworking for 2 days.

About the role

We are now looking for a Referrals Coordinator to join our friendly team based in Stockport.Your role will be to coordinate and ensure the effective day to day management of all referrals to the business.

The key elements of your role will include;

Providing a timely response to all enquiries and referrals received via any method in order to develop and maintain new and existing stakeholder relationships.

Ensuring all new enquiries, referrals and ongoing contact calls or emails are accurately recorded on Salesforce.

Liaising with referrers to coordinate and arrange consultation clinics, discovery visits, assessments and professionals’ meetings where required, with Care in Mind representatives, in a timely manner.

Managing all parts of the referral pathway to support the department where needed, i.e., from scheduling assessments through to handover for contracts.

Providing high quality administrative support to the wider team including proof reading ofletters, needs assessments and transition plans

Actively participating in referral meetings and provide administrative support as required, including minute taking. Provide updates on the status of current enquiries and referrals within the meeting where appropriate

Support with the marketing function when necessary, including the administering of social media posts, mailings and website documentation.

Care in Mind provide residential services for young people aged 16-30 years old. The young people we care for often require a high level of support to assist with difficulties they may have from self-harming, behaviour, and emotional difficulties. Our aim is to support the young people using a therapeutic approach to help them achieve their individual goals, in preparation for transition to adult life.

Company Benefits

An additional day off each year for your birthday.

Enhanced company sick pay.

Enhanced company pension.

Enhanced maternity/paternity leave.

Paid time off for fertility treatment.

Life Assurance (2 x annual salary).

Electric Car Salary Sacrifice Scheme

Healthcare CashPlan with costs provided towards dental and optical care and a range of other healthcare treatments and benefits.

Employee Assistance Programme/24-hour Counselling Service.

Free eye tests and various other benefits.

Excellent Learning and Development opportunities (Level 3 in Adult Health & Social Care and support with completion of the Care Certificate).

Paid Training, Induction and DBS check.

We are a Mindful & Disability Confident Employer.

We are a supporter of the Greater Manchester Good Employment Charter.

We are a Menopause Friendly Organisation.

Social events including a Christmas party.

Blue Light Card to access further shopping discounts.

Refer a Friend Scheme (Up to £500 per referral).

Provide a timely response to all enquiries and referrals received via any method in order to develop and maintain new and existing stakeholder relationships.

Ensure all new enquiries, referrals and ongoing contact calls or emails are accurately recorded on Salesforce.

Management of the email inboxes to process new referral enquiries and effectively signpost other emails.

Development of a clear understanding of the key stakeholders involved in a referral and their roles and functions.

Ownership and coordination of the referrals screening process; completing an effective pre-screen to ensure all relevant information has been sourced and initial referral information is captured on Salesforce.

Department liaison within the S&P team in relation to screening processes; close working with the Lead Clinical Nurse Assessor to develop a sound understanding of specific challenges around referrals and nuances of additional information that may be required.

Ensure that referrers and all internal and external stakeholders are kept fully updated throughout all stages of the referral process.

Liaise with referrers to coordinate and arrange consultation clinics, discovery visits, assessments and professionals’ meetings where required, with CiM representatives, in a timely manner.

Effective and timely feedback following assessments, clear identification of any goals and timeframes for possible transition start

Accurate recording of all relevant updates and date stamps on Salesforce to

support the department in effective reporting on process timeframes.

Management of relationships with referrers to support understanding of Care in Mind’s model and processes

Any issues beyond remit to be escalated to Pathway Operations Manager.

Ability to manage all parts of the referral pathway to support the department where needed, i.e., from scheduling assessments through to handover for contracts.

Provide high quality administrative support to the wider team including proof reading of letters, needs assessments and transition plans

Add new resident information and upload relevant files to the Electronic Care Record ensuring accuracy and confidentiality

Support development and implementation of referral activity reports by ensuring that all information on the CRM system is accurate and complete

Actively participate in referral meetings and provide administrative support as required, including minute taking. Provide updates on the status of current enquiries and referrals within the meeting where appropriate

Support with the marketing function when necessary, including the administering of social media posts, mailings and website documentation.

Support the wider administration team when required.

To maintain confidentiality at all times in accordance with the agreed policy and to ensure adherence to Care in Mind’s Data Governance policies.

To comply with Care in Mind’s Equal Opportunities Policy

To follow health and safety guidelines carefully and alert your manager immediately of any concerns relating to health and safety issues.

It is the responsibility of all staff to read and work to the company safeguarding policy, to complete the Safeguarding training commensurate with their job role, and to report any genuine concerns to the designated safeguarding officer/lead on site, or a senior member of staff.

The tasks and responsibilities shown above are not exhaustive and should be regarded only as a guide. The post-holder will be expected to undertake any reasonable activities according to the needs of the business at the time. These will be subject to periodic review and may be amended to meet the changing needs of the business and the interests and skills of the post‑holder. The post‑holder will be expected to participate in this process, and the company would aim to reach agreement to any changes.

Proud member of the Disability Confident employer scheme

Referrals Coordinator | Care in Mind

Company: Care In Mind Salary: Dependent on experience/qualifications Hours: Part-time Location: Stockport, SK3 0UX Job type: Permanent Posting date: 23 Oct 2026 Closing date: 22 Nov 2026

Summary

Referrals Coordinator

£27,796.00-£34,4955.50 per annum dependent of experience/qualifications

Full time 37.5 hours a week or part time, minimum of 30 hours a week (hours/days to be discussed)

Hybrid working involving 3 office days in Stockport and homeworking for 2 days.

About the role

We are now looking for a Referrals Coordinator to join our friendly team based in Stockport.Your role will be to coordinate and ensure the effective day to day management of all referrals to the business.

The key elements of your role will include;

Providing a timely response to all enquiries and referrals received via any method in order to develop and maintain new and existing stakeholder relationships.

Ensuring all new enquiries, referrals and ongoing contact calls or emails are accurately recorded on Salesforce.

Liaising with referrers to coordinate and arrange consultation clinics, discovery visits, assessments and professionals’ meetings where required, with Care in Mind representatives, in a timely manner.

Managing all parts of the referral pathway to support the department where needed, i.e., from scheduling assessments through to handover for contracts.

Providing high quality administrative support to the wider team including proof reading ofletters, needs assessments and transition plans

Actively participating in referral meetings and provide administrative support as required, including minute taking. Provide updates on the status of current enquiries and referrals within the meeting where appropriate

Support with the marketing function when necessary, including the administering of social media posts, mailings and website documentation.

Care in Mind provide residential services for young people aged 16-30 years old. The young people we care for often require a high level of support to assist with difficulties they may have from self-harming, behaviour, and emotional difficulties. Our aim is to support the young people using a therapeutic approach to help them achieve their individual goals, in preparation for transition to adult life.

The advert closes on Friday 6 Nov 2026

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.