Insurance Welcome Team Agent — Hybrid Customer Service

Acorn Insurance Ltd; West Kirby; Hybrid; GBP 27,000 - 29,000; Full time

Benefits offered by this job

35 days holiday

Mental health support

Career growth & development

Flexible benefits

Hybrid working

Recognition awards

Job summary

Acorn Insurance Ltd is hiring a Welcome Team Agent in Liverpool with hybrid working arrangements. The role involves handling applications, verifying details, updating customers on premium changes, and promoting personalised insurance packages.

A strong customer service mindset is essential, with comfort using Microsoft Office and maintaining a warm, empathetic phone presence. This permanent, full-time position offers a 37.5-hour week, occasional Saturdays, and a salary of £26,938–£28,609 plus up

Qualifications

• Customer service experience in a target-driven role.
• Able to understand bespoke systems and be proficient in Microsoft Office.
• Warm personable phone manner.
• Patient and empathetic.
• Meticulous attention to detail.
• Target driven and motivated.

Responsibilities

• Ensure all details on applications are honest and accurate.
• Perform checks on applicants' details to confirm accuracy.
• Update details and advise customers to any change in the price of their premium.
• Assist client in providing vital information.
• Promote bespoke packages relating to the client's needs.
• Always provide excellent customer service.

Skills

Customer service

Microsoft Office

Phone manner

Attention to detail

Tools

Microsoft Office

Job description

Acorn Insurance Ltd is hiring a Welcome Team Agent in Liverpool with hybrid working arrangements. The role involves handling applications, verifying details, updating customers on premium changes, and promoting personalised insurance packages.

A strong customer service mindset is essential, with comfort using Microsoft Office and maintaining a warm, empathetic phone presence. This permanent, full-time position offers a 37.5-hour week, occasional Saturdays, and a salary of £26,938–£28,609 plus up