Insurance Customer Service Specialist - Hybrid, Liverpool

The Granite Group; Liverpool; Hybrid; GBP 27,000 - 29,000; Full time

Benefits offered by this job

35 days holiday

Mental health support

Career development

Flexible benefits

Hybrid working

Recognition awards

Job summary

Acorn Insurance in Liverpool (Hybrid) is hiring a Customer Service Representative for our inbound contact centre in the insurance space. You’ll handle policy queries, process changes, and deliver high-quality service to customers, with a target-driven environment and opportunities for salary growth.

The role offers hybrid working with 3 in-office days and rotating shifts (early, mid, late) and a performance-based bonus. Start date January 2027.

Qualifications

• Motivation & drive for exceptional service
• Strong communication skills on phone and webchat
• Empathy and patience in tricky situations
• Goal-oriented with targets
• Attention to detail in managing policies

Responsibilities

• Crushing Your Goals & KPIs: hit targets and impact the team’s success; salary grows with performance.
• Achieving Quality Excellence: deliver fantastic service; excel in call audits and meet high-quality standards.
• Turning Complaints into Opportunities: turn difficult situations into positive outcomes with patience and problem-solving.
• Handling Policy Queries & Changes: be the go-to expert for policy questions and updates.
• Providing VIP Service to Every Customer: go above and beyond for every customer.
• Being a Brand Ambassador: represent the brand and values to create exceptional experiences.

Job description

Acorn Insurance in Liverpool (Hybrid) is hiring a Customer Service Representative for our inbound contact centre in the insurance space. You’ll handle policy queries, process changes, and deliver high-quality service to customers, with a target-driven environment and opportunities for salary growth.

The role offers hybrid working with 3 in-office days and rotating shifts (early, mid, late) and a performance-based bonus. Start date January 2027.