Welcome Team Agent - Insurance Customer Care (Hybrid)

The Acorn Group; Liverpool; Hybrid; GBP 27,000 - 29,000; Full time

Benefits offered by this job

35 days holiday

Mental health support

Career development

Flexible benefits

Hybrid working

Recognition awards

Job summary

Acorn Insurance in Liverpool is hiring a Welcome Team Agent to join our customer service team. You will handle application checks, answer queries, and promote bespoke insurance packages while delivering excellent service.

Working hours are 37.5 per week, with some Saturday coverage. Salary ranges £26,938–£28,609 per year, plus up to £2,000 annual bonus once established in the role. DBS and checks apply.

Qualifications

• Customer service experience in a target driven role.
• Able to understand bespoke systems and be proficient in Microsoft Office.
• Warm personable phone manner.
• Patient and empathetic.
• Meticulous attention to detail.
• Target driven and motivated.

Responsibilities

• Ensure all details on applications are honest and accurate.
• Perform checks on applicants’ details to confirm accuracy.
• Update details and advise customers to any change in the price of their premium.
• Assist client in providing vital information.
• Promote bespoke packages relating to the client’s needs.
• Always provide excellent customer service.

Skills

Customer service

Phone manner

Attention to detail

Target driven

Empathy

Meticulous

Tools

Microsoft Office

Job description

Acorn Insurance in Liverpool is hiring a Welcome Team Agent to join our customer service team. You will handle application checks, answer queries, and promote bespoke insurance packages while delivering excellent service.

Working hours are 37.5 per week, with some Saturday coverage. Salary ranges £26,938–£28,609 per year, plus up to £2,000 annual bonus once established in the role. DBS and checks apply.