Insurance Claims Specialist – Hybrid, Bonus Eligible

Acorn Insurance Ltd; Liverpool; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Hybrid working options

35 days holiday including bank hols

Mental health support

Flexible benefits and early access to

Job summary

Acorn Insurance Ltd is recruiting a Customer Service Claims Handler in Liverpool. The role involves assessing claims in line with policy, providing empathetic support to clients and coordinating with third parties to process notifications efficiently.

You will handle FNOL calls, ensure timely service delivery, and work to SLA and KPI targets while upholding FCA guidelines. A strong team player with good IT skills is required.

Qualifications

• Excellent customer service and empathetic communication are essential.
• Ability to solve problems quickly in a fast-paced environment.
• Strong IT skills and confident communicator with good organisational ability.
• Motivated self-starter with a team-focused mindset.
• Interest in developing skills within the insurance industry.

Responsibilities

• Provide professional, proactive assessment of claims in line with policy and procedure.
• Offer empathetic service to clients involved in road traffic incidents.
• Liaise with external and internal teams to process claim notifications.
• Resolve issues to avoid complaints and escalate where necessary.
• Handle FNOL calls and input relevant claim details.
• Monitor and manage claims to meet agreed service levels and timescales.
• Assess new claims per policy terms and conditions.
• Identify potential recoveries from third parties.
• Handle complaints according to FCA guidelines.
• Determine key requirements for replacement vehicles.
• Work to SLA's and KPI's.

Skills

Excellent customer service

Empathetic communication

Problem solving

Positive can-do attitude

IT skills

Team player

Decision making

Negotiation skills

Organisational skills

Insurance industry interest

Job description

Acorn Insurance Ltd is recruiting a Customer Service Claims Handler in Liverpool. The role involves assessing claims in line with policy, providing empathetic support to clients and coordinating with third parties to process notifications efficiently.

You will handle FNOL calls, ensure timely service delivery, and work to SLA and KPI targets while upholding FCA guidelines. A strong team player with good IT skills is required.