Renewals & Customer Success Specialist - Hybrid

Acorn Insurance Ltd

Sefton

On-site

GBP 27,000 - 29,000

Full time

6 days ago

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Benefits offered by this job

35 days holiday

Mental health support

Career development

Flexible benefits

Hybrid working

Recognition awards

Job summary

Acorn Insurance Ltd. is hiring a Renewals & Customer Service Representative in Formby. This full-time, permanent role focuses on inbound sales, customer care, and renewal processing within a supportive, FCA-regulated environment.

You will handle renewal invites, check data accuracy, and update records while delivering excellent service and meeting targets. Full training is provided to cover insurance specifics.

Qualifications

Excellent IT and data entry skills.
Good numeracy and literacy.
Ability to communicate well.
Great attention to detail.
Excellent administration skills.
Previous sales or customer service experience.
Insurance experience preferable but training provided.
Excellent customer service skills with a confident phone manner.

Responsibilities

Reviewing an allocated renewal invite list.
Invite policies compliantly.
Check policy data accuracy.
Ensure client records are updated appropriately.
Review a fair analysis of the market.
Handling inbound & outbound calls.
Renew policies motor policies compliantly.
Auto renew motor policies compliantly.
Sell added value products compliantly.
Respond to customer renewal queries.

Skills

IT skills

Data entry

Numeracy

Communication

Attention to detail

Administration

Sales experience

Customer service experience

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

You will handle renewal invites, check data accuracy, and update records while delivering excellent service and meeting targets. Full training is provided to cover insurance specifics.

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