Insurance Customer Care Specialist - Hybrid & Growth

Acorn Group; Liverpool; Hybrid; GBP 26,000 - 28,000; Full time

Benefits offered by this job

35 days holiday incl. bank holidays

Mental health support

Hybrid working

Career development opportunities

Salary growth

Flexible benefits

Job summary

Acorn Group in Liverpool is seeking a Customer Service Representative to work in a hybrid model, with three days in the office. You’ll handle inbound calls and webchat for insurance queries and changes, with full training and opportunities for progression.

The role focuses on delivering high-quality service, resolving policy questions, and turning complaints into positive outcomes while representing the brand with professionalism.

Qualifications

• Exceptional service mindset with proactive problem-solving.
• Clear communication on calls and webchat.
• Empathy and patience when handling customers.
• Goal-oriented and able to hit targets.
• Attention to detail for policy management.

Responsibilities

• Crushing Your Goals & KPIs: Every day, you’ll have the chance to hit exciting targets and make a real impact on our team’s success. As you grow and improve, so will your salary!
• Achieving Quality Excellence: Delivering fantastic service will be your superpower. You’ll shine in call audits and always strive to meet our high-quality standards.
• Turning Complaints into Opportunities: Every complaint is an opportunity to WOW a customer. You’ll turn difficult situations around with your patience, empathy, and problem-solving skills.
• Handling Policy Queries & Changes: You’ll be the go-to expert for customers seeking clarity or needing to make changes to their insurance policies.
• Providing VIP Service to Every Customer: Whether helping a regular customer or someone facing a tough time, you’ll go above and beyond to make their experience amazing.
• Being a Brand Ambassador: You’ll proudly represent our brand and values, creating an exceptional experience for everyone you interact with.

Skills

Motivation & Drive

Strong Communication Skills

Empathy & Patience

Goal-Oriented

Attention to Detail

Job description

Acorn Group in Liverpool is seeking a Customer Service Representative to work in a hybrid model, with three days in the office. You’ll handle inbound calls and webchat for insurance queries and changes, with full training and opportunities for progression.

The role focuses on delivering high-quality service, resolving policy questions, and turning complaints into positive outcomes while representing the brand with professionalism.