Insurance Support Advisor - Hybrid, Growth & Impact

Lloyds Banking Group; Calverley; Hybrid; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Pension contribution up to 15%

Annual performance-related bonus

Share schemes including free shares

Lifestyle-flexible discounts

22 days’ holiday + bank holidays

Wellbeing initiatives & parental leave

Job summary

Lloyds Banking Group is hiring an Insurance Customer Support Advisor in Halifax. The role involves handling customer calls, helping with home insurance queries and striving for first contact resolution.

It operates on a hybrid basis with two days in the Halifax office and rotational shifts within 8am–6pm weekdays plus Saturday mornings. You’ll work to understand customers' needs, maintain high service standards, follow risk and compliance guidelines, and support colleagues in delivering reliable

Qualifications

• The role focuses on providing an essential service to customers.
• Strong communication and customer handling skills are required.
• Ability to assist vulnerable customers and use digital channels effectively.

Responsibilities

• Take customer calls and resolve inquiries on home insurance products.
• Provide first touch resolution and excellent customer service.
• Support customers through digital and web chat channels when needed.

Job description

Lloyds Banking Group is hiring an Insurance Customer Support Advisor in Halifax. The role involves handling customer calls, helping with home insurance queries and striving for first contact resolution.

It operates on a hybrid basis with two days in the Halifax office and rotational shifts within 8am–6pm weekdays plus Saturday mornings. You’ll work to understand customers' needs, maintain high service standards, follow risk and compliance guidelines, and support colleagues in delivering reliable