Insurance Software Account Delivery Lead

DXC Technology; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

DXC Technology is seeking an Account Delivery Lead to strengthen relationships with key insurers and lead delivery of insurance software services. You will collaborate with Sales, Product, Delivery, and Pre‑Sales to align outcomes with customer needs and strategic objectives.

The role emphasizes client-facing leadership, governance, risk management, and continuous improvement across delivery programmes. A hybrid work model supports collaboration with global teams.

Qualifications

• Experience in account delivery, service management, customer success, or a client-facing technology role.
• Knowledge of insurance, financial services, or enterprise software environments.
• Strong communication and stakeholder management skills.
• Ability to balance customer needs with business objectives.

Responsibilities

• Build strong customer relationships and become a trusted partner to key stakeholders.
• Support the successful delivery of insurance software services and programmes.
• Help drive customer satisfaction, retention, and long‑term success.
• Monitor service performance and contribute to governance, risk management, and continuous improvement.
• Partner with Sales, Product, Delivery, and Pre‑Sales to ensure customer needs are met.
• Identify opportunities to bring additional value and innovation to customers.
• Support commercial discussions, forecasting, and account planning activities.
• Lead customer meetings, workshops, and service reviews.
• Champion collaboration, inclusion, and knowledge sharing across teams.

Skills

Account management

Customer success

Service delivery

Programme delivery

Stakeholder management

Job description

DXC Technology is seeking an Account Delivery Lead to strengthen relationships with key insurers and lead delivery of insurance software services. You will collaborate with Sales, Product, Delivery, and Pre‑Sales to align outcomes with customer needs and strategic objectives.

The role emphasizes client-facing leadership, governance, risk management, and continuous improvement across delivery programmes. A hybrid work model supports collaboration with global teams.